I seldom write negative reviews, but this hotel is the worst I have ever visited. Avoid this one; there are many fine hotels nearby. A colleague and I shared a suite while attending a convention nearby. During our stay of five nights, we had only one night of uninterrupted sleep because of exploding and faulty air conditioners, faulty toilets, and musty rooms. The rooms need serious maintenance, and the staff was unable to make necessary repairs, which they admitted. We changed rooms, but the new room had the same problems, only more severe. Worse, the management staff, while seeming accommodating and friendly, did nothing to correct problems. For example, the pool was green and cloudy during our entire stay. I was pleasantly assured every day it would be clean and sparkling the next day. It never happened.
Beside the mechanical problems, the rooms are dated and depressing in shades of unrelieved brown. They smell musty. The sofa bed is old, the mattresses stained.
We requested an adjustment to our bill because of the unhealthy and dangerous conditions of the hotel. We were offered Hilton Honors Points. We had to contact Hilton corporate and were given an adjustment. It took a month to receive a corrected bill from the hotel.
The breakfast was good, but the service terrible, and few of the serving staff could speak English to help us find drinks, etc. The location is excellent, but stay in one of the many nearby hotels.
- Official Description (provided by the hotel):
- This all-suite convention center hotel offers the best of southern hospitality and the perfect downtown location in the heart of New Orleans. The Embassy Suites Convention Center offers guests modern guest rooms and suites. ... more less
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- Also Known As:
- Embassy Suites New Orleans Hotel New Orleans
- New Orleans Embassy Suites