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“Old and Broken Hotel”

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Embassy Suites by Hilton New Orleans Convention Center
Ranked #72 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 14 September 2017

I seldom write negative reviews, but this hotel is the worst I have ever visited. Avoid this one; there are many fine hotels nearby. A colleague and I shared a suite while attending a convention nearby. During our stay of five nights, we had only one night of uninterrupted sleep because of exploding and faulty air conditioners, faulty toilets, and musty rooms. The rooms need serious maintenance, and the staff was unable to make necessary repairs, which they admitted. We changed rooms, but the new room had the same problems, only more severe. Worse, the management staff, while seeming accommodating and friendly, did nothing to correct problems. For example, the pool was green and cloudy during our entire stay. I was pleasantly assured every day it would be clean and sparkling the next day. It never happened.

Beside the mechanical problems, the rooms are dated and depressing in shades of unrelieved brown. They smell musty. The sofa bed is old, the mattresses stained.

We requested an adjustment to our bill because of the unhealthy and dangerous conditions of the hotel. We were offered Hilton Honors Points. We had to contact Hilton corporate and were given an adjustment. It took a month to receive a corrected bill from the hotel.

The breakfast was good, but the service terrible, and few of the serving staff could speak English to help us find drinks, etc. The location is excellent, but stay in one of the many nearby hotels.

Room Tip: All seemed equally dated and badly maintained.
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  • Stayed: July 2017, travelled on business
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2  Thank KateDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Front Office Manager at Embassy Suites by Hilton New Orleans Convention Center, responded to this reviewResponded 15 September 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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130 - 134 of 799 reviews

Reviewed 14 September 2017 via mobile

We stayed at this hotel when evacuating from Florida for Hurricane Irma. It was pretty crowded (especially during breakfast), but the staff was patient and the made to order omelettes were delicious. We actually stayed in the Lofts which were part of Embassy, but right next door. So we did have to walk down the street and through a parking garage to get to breakfast, the front desk, or the pool. I think this made our hotel quieter, however. There was lots of noise in the hall on Saturday night, but other nights it was all very quiet. The room was nice. We used the pull-out couch for our kids and they had no complaints. It was just very cramped when the couch was out, but we managed. The bathroom was spacious, no tub, but the shower had good pressure and hot water came immediately. I also used the gym downstairs and it was well equipped and clean. I've stayed in four other hotels in New Orleans and would rank this as one of the nicer ones. Location was good too. Close to good food, convention center, and River Walk. 15 minute walk to French Quarter. Overall, we enjoyed our stay and would consider this hotel as an option for future visits!

Stayed: September 2017, travelled with family
Thank Tera T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy S, Front Office Manager at Embassy Suites by Hilton New Orleans Convention Center, responded to this reviewResponded 15 September 2017

Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

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Reviewed 14 September 2017

We want to commend the hotel for the excellent job they did under the circumstances of all the people evacuating from the hurricane in FL. It was very evident that hotel staff worked long & hard to make us all feel at home.

  • Stayed: September 2017, travelled with friends
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Thank 41,247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rone M, General Manager at Embassy Suites by Hilton New Orleans Convention Center, responded to this reviewResponded 14 September 2017

We are glad you made it back and took the time to let us know about your stay, even in the midst of all this craziness. We wish you the best!

Regards,
Rone Middler
General Manager
Embassy Suites New Orleans - Convention Center
504-378-4001

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A TripAdvisor Member
Athens, Georgia
1
Reviewed 13 September 2017

Breakfast was good beautiful hotel , in walking distance of the nightlife and action, staff at checkin was awesome they were very understanding and helpful when my flight got cancelled and had to stay another day.

  • Stayed: September 2017, travelled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rone M, General Manager at Embassy Suites by Hilton New Orleans Convention Center, responded to this reviewResponded 13 September 2017

Thank you so much for choosing us as your home away from home while in New Orleans. It is great to hear that although you had a cancelled flight, our staff was able to ease that pain with their helpfulness. We hope to see you again soon.

Regards,
Rone Middler
General Manager
Embassy Suites New Orleans - Convention Center
504-378-4001

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Reviewed 12 September 2017

Our trip was amazing!!! The staff at the hotel were extremely helpful, and very pleasant to deal with. The room was wonderful, having a microwave and fridge. Great view of the Mississippi River. The all-you-can -eat breakfast buffet was fantastic, and the "omelet lady" was very sweet and an amazing chef. We also thoroughly enjoyed the happy hour with the drinks and food...very well received. We went on a couple "day trips", taking in the a paddle wheel boat ride down the Mississippi River and a trip to a sugar cane plantation. The location of the hotel was awesome...only a 15 minute walk to the French Quarter. We also enjoyed the never-ending restaurants and bars. And, to top it off, the variety of music was incredible..playing at endless bars.


  • Stayed: September 2017, travelled as a couple
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Thank Pat6914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rone M, General Manager at Embassy Suites by Hilton New Orleans Convention Center, responded to this reviewResponded 12 September 2017

I am jealous! It sounds like you had an amazing time here in the Big Easy. We are honored we got to play a part in your memories you will have of NOLA.

We hope to see you again soon.

Regards,
Rone Middler
General Manager
Embassy Suites New Orleans - Convention Center
504-378-4001

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton New Orleans Convention Center

Address: 315 Julia Street, New Orleans, LA 70130-3603
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#71 Business Hotel in New Orleans
#81 Romantic Hotel in New Orleans
Price Range: $162 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton New Orleans Convention Center 3.5*
Number of rooms: 370
Official Description (provided by the hotel):
This all-suite convention center hotel offers the best of southern hospitality and the perfect downtown location in the heart of New Orleans. The Embassy Suites Convention Center offers guests modern guest rooms and suites. ... more   less 
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Also Known As:
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites

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