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“Original Splendor has been restored!”

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The Roosevelt New Orleans, A Waldorf Astoria Hotel
Ranked #18 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 15 April 2010

This was my first trip to New Orleans and I am happy I chose to stay at the the Roosevelt. It is a magnificent Hotel; a true Southern Gem. The architecture and interior design are well appointed and welcoming. Every time I walked into the lobby I was happy to be there. From the ceiling and it's chandeliers to the walls to the floor to the floral arrangements, it is simply lovely and delightful.
The staff were lovely as well. From the moment I stepped out of the taxi I was greeted by a warm smile from the bellman and then by Crystal at the desk. Both were genuine in their greeting and professional in their manner.
My room and bath were equally as well appointed as the lobby. The bed was comfortable and the robes are so cozy. I was able to see the Mississippi river from my window. That was a treat.
The Concierge; Don recommended two of the most wonderful restaurants I have ever eaten. He was helpful with all other kinds of recommendations as well. He has such a pleasant way about him. He made me feel at ease and he welcomed me to The Roosevelt like he would welcome someone into his own home. He gets it...True Southern Hospitality; there is nothing like it and I was the lucky recipient!
My only negative and it really isn't such a negative is that the windows do not open. I understand it is a safety issue but there are hotels where the windows open 6 inches and have a security mechanism that will not allow you to open them any more.
i look forward to returning to such a wonderful city and to The Roosevelt! Thank you again.

  • Stayed: April 2010, travelled with friends
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Thank marsky8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,822 - 3,826 of 3,972 reviews

Reviewed 14 April 2010

We recently spent four fantastic nights at the Roosevelt.
The hotel is approximately one half block on the other side of Canal Street from the French Quarter making for a very comfortable walk to the action but is far enough away for peace and quiet.
We received a great rate so we opted for the Superior King room which was huge. We had a large flat screen TV and a large bureau. A sofa and side chair were arranged in front of the TV with end tables on either side of and two small cocktail tables in front of the sofa. The room also had a nice size desk and a marble entry alcove with a huge closet.
The money spent on refurbishing was well spent. The lobby is spectacular and the room furnishings and details are gorgeous.
We were also very impressed with the staff. Everyone was extremely friendly and very very helpful.
We have stayed at other top rated hotels in New Orleans but will only stay at the Roosevelt from now on.

  • Stayed: April 2010, travelled as a couple
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Thank DrumMajor500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2010

We recently stayed at this Waldorf Hotel on vacation and loved it from the first minute we arrived. The hotel has been completely refurbished and our room was amazing, very clean, and comfortable. The hotel is 2 blocks from the French Quarter and this classic hotel was a haven to return to after a day of sight-seeing. Having a cocktail in the Sazerac Bar was the perfect way to unwind. Service was as you would expect from a hotel of this quality. Would recommend strongly.

  • Stayed: April 2010, travelled on business
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Thank PeaboB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2010

The hotel is drop dead gorgeous. The Sazerac bar is fantastic. Service in the bar was very good, though not overly friendly. Our room was small but beautiful and very clean. We loved the 4-nozzle shower, but two vanities would be nice.

There are problems. The doorman made some effort to be helpful, but forget about the two bellmen. We are not even sure that they were bellmen, because they just stood with hands in pockets every time we saw them over the 4 days. I carried my own bag, I hailed my own cab. No one welcomed me to the hotel - I get a greeting even at the DoubleTree usually. What is up with having employees who don't contribute?

We really didn't appreciate the concierge service. He sent us to La Foret, which is a complete scam. He got us a table at Brennans, but not a good table. When we asked for a better table we got it immediately - does Brennans save their bad tables for guests of the Roosevelt? He could not get us a table at Stella, so we called and got our own. If they want to know what a Concierge can do for their business, they should look to Kevin at the Charleston Holiday Inn. He's made a Holiday Inn the hot hotel for goodness sake.

This is a beautiful hotel, and they could be a great hotel. We'd stay again if the price was right, in hopes that management might improve.

  • Stayed: April 2010, travelled as a couple
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Thank mysons27705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2010

On check in we were not offered ANY of the Hilton Diamond VIP member benefits (I have been Diamond for several years now).

The room was not serviced completely, trash was left in the room and all towels were not replaced. Someone tried to key into the room w/o announcing themselves. My wife and I both did not hear any knock. We did have the door bolt in place but the person who tried to enter did so with so much force that the door closer was malfunctioning and would prevent the door from opening all the way. I wanted to speak with the manager on duty and security. I was able to catch security doing an audit on the lock and later was told it was housekeeping trying to do a turn down. I was told by the front desk people that if we required privacy, hang a sign on the door. I normally do that, but it seems this hotel lacks those. I pointed that out to the front desk person who promised one for us right away. We never got it.

A day later: Still no privacy sign, still no contact with management, room not serviced completely. Used glasses, towels and toiletries not replaced.

Two days later: Still no privacy sign, still no contact with management, room not serviced completely. Used glasses, towels and toiletries not replaced.
3/10: I ordered an in room movie on 3/7, this was not taken off the bill as one of my Diamond benefits. I had to call front desk and ask for this to be done. No one asked how the stay was on check out, and still no one from management contacted me.
During the entire stay the concierge was pretty much non-existent, kept seeing a sign referring us to the front desk for help.

On Saturday the 6th we did speak with the concierge briefly for a map of the quarter. He seemed to be put out by the request.

The water temperature could be described as luke warm at best.

  • Stayed: March 2010, travelled as a couple
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5  Thank cjharrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Roosevelt New Orleans, A Waldorf Astoria Hotel

Address: 130 Roosevelt Way, New Orleans, LA 70112-2502
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in New Orleans
#4 Business Hotel in New Orleans
#4 Spa Hotel in New Orleans
#6 Luxury Hotel in New Orleans
#14 Family Hotel in New Orleans
Price Range: $249 - $1,014 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Roosevelt New Orleans, A Waldorf Astoria Hotel 4.5*
Number of rooms: 504
Official Description (provided by the hotel):
Let the good times roll at the rooftop pool, Waldorf Astoria Spa and legendary Sazerac Bar at The Roosevelt, New Orleans. Bask in the glow and elegant history of the huge chandeliers in the grand lobby, and relax in your beautifully upscale room or suite. Experience luxurious Southern hospitality at the historical Roosevelt New Orleans Waldorf Astoria. Our landmark hotel is a short walk to the French Quarter, close to New Orleans nightlife, dining and culture, providing an elegant sanctuary in a vibrant Mardi Gras town. Highlights • Close to the French Quarter, museums, restaurants and attractions • Exclusive Waldorf Astoria Spa • Rustic Italian dining at award-winning Domenica, a John Besh restaurant • Live music and inspiring cuisine at the Fountain Lounge • Seasonal rooftop pool and bar serving cocktails and snacks • Luxurious gifts by local designers in the Emporium Gift Shop The Roosevelt New Orleans is a repeat winner of the TripAdvisor Certificate of Excellence, which is an award given to hotels that consistently earn great reviews from travelers. ... more   less 
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Also Known As:
Waldorf Astoria New Orleans

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