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“Great stay”

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Best Western PLUS InnTowner
Ranked #10 of 63 Hotels in Madison
Certificate of Excellence
USA
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great stay”
Reviewed 13 May 2012

Great value for your money. We did not have a car, but the free shuttle service was a lifesaver. Only wish that we had known about it when we booked, so we could have saved the cab fare from the airport to the hotel. Hot tub was incredibly relaxing after a long day of exploring (may have been a little over chlorinated, though). Very friendly staff - everyone was willing to help and pleasant. Solid breakfast, clean rooms and good location. Highly recommended.

  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank Tarheels123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Portland, Oregon
1 review
Reviewed 11 May 2012

Jason picked us up from the airport and was so awesome. He talked all about the beautiful city of Madison, which was helpful as I've never been here before. He was very knowledgable about the city and his love for it. We also so him a few times over the week stay and he always greeted us with a friendly smile. Thanks Jason, YOU ROCK!!

  • Stayed May 2012, travelled on business
    • Value
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Helpful?
Thank jloweinpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 May 2012

In Madison with a friend for an interview on campus. Excellent location, bordering the medical campus of UW. Also, only a 5-7 minute drive from downtown area.

Rooms were clean and comfortable, plenty of parking on site, and great breakfast. Appliance and fixtures were reasonably updated and worked well.

Only problem was our room was near the pool, which people entered on and off until about 1230 am., which was a shame when we had to be up at 7 am for interviews. However, we turned on the fan and the walls were thick enough to sleep through most of it.

I would highly recommend staying here, but would like improved precautions to be sure the pool isn't accessed past hours. It really only affects a couple of rooms that border the pool area, but for those who are placed there, be aware.

  • Stayed February 2012, travelled on business
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Helpful?
Thank wraiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLC58, General Manager at Best Western PLUS InnTowner, responded to this review, 3 May 2012
We appreciate your comments on your recent visit and are glad that you enjoyed your trip to Madison and your stay with us. Also, thank you for your comments regarding people entering the pool area until 12:30 am. Pool hours end at 10 pm because we do not want our poolside room guests to be interrupted with noise from that area. Our Security Guard is supposed to lock and monitor the pool. I will find out why this was not done and we will correct this. Without your feedback, we would not have been made aware that we fell short.

Patty Chang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 May 2012

Hotel was VERY busy, but staff was friendly and had everything under control. This property is about 2 miles from downtown, but the hotel runs a regular shuttle which we used twice. We also took a cab once ($11 plus tip) and took the bus once ($2 weekend fare). The 2 and 8 bus lines on Madison's Metro make regular stops near the hotel. Everything I had planned to do, see in Madison was near the Square, but getting back and forth was no trouble at all. The shuttle ran regularly, despite being challenged by detours related to the Crazy Legs 8K (20,000 runners!) If you are traveling to Madison for a football game or to visit the UW hospital, this would be an ideal place to stay, and it's a fine option if you have a car, don't mind taking the shuttle or the bus, or even walking to the Capitol. We enjoyed our stay!

Room Tip: Our room overlooked the back parking lot. We were right across from the second floor elevator, but I...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gibsongrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLC58, General Manager at Best Western PLUS InnTowner, responded to this review, 3 May 2012
Thank you for taking time to write about your recent stay with us on your Madison trip. Our shuttle service is one of our guests' favorite amenities as visitors can get around the downtown area, to the sports venues and even to a local mall and area restaurants without worrying about parking (always a problem in Madison!) We are glad that you were able to take advantage of our van. More importantly, we appreciate your comments regarding our staff. We are here to serve you and when guests take time to note that our staff did take care of them, it makes us smile even wider and our work seem effortless!!

Highest Regards,

Patty Chang
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neenah, Wisconsin
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 23 April 2012

This hotel is tired and in need of a facelift. They appear to be making some improvements in the lobby and the rooms had newer carpet and bedspreads. But, the beds themselves were like soup bowls and I an tired as a result of staying there.

I will say they are doing the best with what they have, the hotel is very clean...just needs some modernizing.

  • Stayed April 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank GoRockets1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLC58, General Manager at Best Western PLUS InnTowner, responded to this review, 25 April 2012
Thank you for commenting on your recent stay with us. We believe that a "guest first" attitude from our staff as well as a clean room and a good night's sleep are fundamentally important. I apologize that you did not rest well here. We purchased pillow top Simmons mattresses for our rooms specifically so our guests do not experience sleepless nights. We have asked our Executive Housekeeper to make sure on her inspections that all mattresses are correctly aligned on the bed frame and that none of the mattress springs have been compromised. I appreciate your remarks regarding the work of our Housekeeping Staff and have passed your words on to our team.

Sincerely,
Patty Chang, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western PLUS InnTowner

Property: Best Western PLUS InnTowner
Address: 2424 University Ave, Madison, WI 53726-3811 (Formerly BEST WESTERN PLUS Inntowner Madison)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Madison
Price range (per night): $182 - $400
Hotel Class:3 star — Best Western PLUS InnTowner 3*
Number of rooms: 176
Official Description (provided by the hotel):
This downtown Madison hotel has the ideal location and extra amenities for business and leisure travelers as well as for groups and meeting planners. The BEST WESTERN PLUS InnTowner hotel is in the heart of Madison's picturesque west University of Wisconsin campus area and is located two blocks from the UW Hospital and Clinics, one mile from Camp Randall Stadium, one mile from the Wisconsin Institute of Discovery and close to shopping, local restaurants and the Capitol Square and State St. Amenities include the downtown areas only hot free breakfast buffet for all registered guests; free shuttle service to the airport, campus area, hospital, Monona Terrace Convention Center, Alliant Energy Center and shopping and restaurants within a two mile radius of the hotel; free high speed wireless Internet; a 24/7 Business Center; a 24/7 Grab 'n Go Market; indoor pool, whirlpool and fitness area; restaurant and lounge; cable television with 72 channel choices, and free HBO. For discriminating travelers, the hotel offers a private, key access executive level--The Highland Club--with upgraded amenities including free beverages and appetizers in the evening and two freshly baked homemade signature chocolate chip cookies at turndown service. For guests looking for meeting or banquet space, the InnTowner offers 9 meeting room configurations in 6200 sq. ft of space and on-site catering services. ... more   less 
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Also Known As:
Best Western Inntowner And The Highland Club Hotel Madison
Best Western Madison
Madison Best Western

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