Our visit intention was to spend the day at the waterpark and the night in our room with a trip to George's Chophouse for supper. We have a two, five and sixteen year old and grandma joined us for the day at the waterpark. We stayed on 1/21/12. The temperature outside was 6 degrees. I was worried it would also be cold in the waterpark due to the low outside temperature was. That was an immediate reality. When we walked into the waterpark there were many parents lingering about fully dressed in pants and long sleeves/sweaters, some even in winter boots looking completely comfortable. They were there for a child's birthday party. They were not hot in the least and even most of the lifeguards were wearing sweatshirts and sweatpants. It was a bit hard to tell who the lifeguards even were and it seemed there was often only one lifeguard wandering between all areas which would make it impossible to do their job effectively. The water was warm but the air temperature was cool. Our skinny five year old had blue lips after about 15 minutes. He was not the only slim child I saw with blue lips and shivering. The floor near the windows was unbearably cold to stand on barefoot. We actually could only stand staying in the park in our swimsuits by walking around with our towels wrapped around us while we followed the kids around. Also the fact that there were a bunch of fully clothed adults just sitting around made it an uncomfortable dynamic. The kids still managed to play for about three hours but often came over for warm ups with chattering teeth. I was so cold I ran up to the room and got pants, a shirt and sweatshirt on and when back down at the pool still wasn't warm because I was so chilled already. When the kids couldn't take it any longer we went up to the room and thawed them out in the shower. The room appeared clean except for some obvious long black hairs on the white shower walls. Our room was on the third floor and I asked for a room with an exterior window. The room had no unplesant odor. Had we not gone to the room to get ready before the waterpark we would have thought it smelled, but it was just that our noses were burned out from the chemical smells at the pool. Walking down the hallways you could hear lots of kids in other rooms but when in out room we never heard anything outside of our room. There was a wall heater right next to the bed that blew forced air when on. This made for a really dry environment and the constant turing on and off kept me up until I turned it off at 2AM. Even when it was set to off, it occasionally turned on.
Just my husband and I ate at George's Chophouse. I had a really great cup of hot cocoa (still trying to warm up) the fried three cheese ravioli was good and it all went downhill from there. We actually were wondering if maybe our waiter really didn't work there because he was utterly clueless. I heard other servers that knew the menu and ingredients inside and out, our waiter, said they just changed the menu so he wasn't sure about what came with what. My husband wasn't sure what he wanted to drink immediately so asked for a few minutes to decide and the waiter never again asked him if he wanted anything to drink and he didn't ask me if I wanted a second cup of cocoa or something else. He did keep our water cups full consistently. Our side ceasar salads were drownded in dressing to the point I couldn't even finish mine and I could live on ceasar salad. Also there were no croutons on them. I got a french dip which had great textures, but no real remarkable flavor to any of it, I only ate half. My husband got salmon. It was a really large piece, bigger than he wanted and the sauce was only on top of the small amount of mixed greens on the plate. There is no dessert on the menu but the server did know what there was for dessert. Basically several cheesecake options. We decided to split a piece of turtle cheesecake. I didn't know cheesecake could be so lousy. It was rubbery like it had too many eggs in it and didn't taste fresh. It looked amazing. What a disappointment. We didn't finish it because it was so bad. We kept turning it around this way and that thinking there had to be a good side or crust but it just wasn't worth eating. We went back to the room and were hungry a bit later but didn't want to venture out in the cold for something better to eat or spend any more money on food. The bed was comfy, pillows nice, towels fluffy except for the bathmat. It had a good part of the seam torn partially off and dangling which seemed like an obvious choice for replacement. The breakfast buffet was fine and they were still restocking it at 10:30.
All in all, I wouldn't go to the waterpark in cold weather again, would not ever go to the restaurant again for anything but breakfast, but would be happy to stay in a room again.
- Official Description (provided by the hotel):
- Holiday Inn Hotel & Suites Madison West This upscale full service Madison, Wisconsin hotel is walking distance to dining and upscale shopping at the Greenway Station in Middleton, WI. Located less than 3 miles from the University of Wisconsin Madison Research Park and 5 miles from the University of WI Hospital & Clinics, Camp Randall Stadium & the downtown Madison, Wisconsin capitol. Complimentary daily shuttle to and from Epic Systems & other businesses, airport & attractions by pre-arrangement. Expect to be impressed at this Madison, WI hotel if you are visiting one of the areas nearby - 5 miles from the Kohl Center, Alliant Energy Center and a short drive to the Monona Terrace Convention Center and the Madison Overture Center. Spacious guest rooms with business amenities; free wireless in-room high-speed Internet access and free airport shuttle. 69 deluxe suites; whirlpool suites, two room suites and kid suites. Executive level business floor. On-site George's Chophouse Restaurant and Z Martini Piano Lobby Bar, room service and 4,000 square feet of elegant Madison, WI meeting space. Catering to the needs of business travelers with such unique programs as: our Monday - Thursday Priority Club Reception from 5 PM - 7 PM or our bonus point offers, see Priority Club rates for details. Traveling with your family? Enjoy this Wisconsin hotel's Indoor Water Park - Crawdaddy Cove! ... more less
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- Also Known As:
- Holiday Inn Hotel And Suites Madison West
- Holiday Inn Madison
- Madison Holiday Inn