I was supposed to stay in Chillicothe Sunday night. I called Saturday because I didn't plan to make the trip anylonger. I was on the road from Wednesday last week.. I was in Columbus then Cincy /Franklin and the last stop was to be Chillicothe then home, I cancelled my last leg and just wanted to go home.
I called Saturday when I know I would not need the hotel room. Brittany answered the phone, she was rude to me, and told me that I booked on line thru a booking engine that I could not cancel thu her. She told me to call booking.com and gave me the number to reach them. I called them and waited on hold for almost an hour to speak to someone , when they told me I haven't booked online with them for anything since 2014. They could not help me. So I called the hotel again. Brittany was still working and she answered again. This time, she told me she could "cancel on her end" but I would still be charge by who ever "they" had booked my room and there was nothing she could do about it. I asked her who "they" was so
i could in fact call them, she could not tell me. I advised her over and over during these calls that I had called America's Best directly and made my reservation. She told me her manager was there, his name was Steve, she talked to him but he was not willing to help, she would not put him on the phone and told me to call whoever I made the reservation with, or else I was still going to get charged. I called back once more later just to see if anyone else would answer but her, but no luck. I was very worried, and got up early since she said Steve started working at 7a, and drove to Chillicothe from Franklin so I could get his help.
When I arrived, Steve apologized and told me Brittany didn't understand that I had called central America's BEst and not the location I was standing in to make the reservation but she didn't understand the reservation system, that my stay was indeed cancelled and he gave me his word in writing, that I would not be held responsible for charges should I be debited for my stay. He verbatim said that for 8-10$ an hour could not expect someone to work there who understands much.
What the actual hell is going on with your company?
I spent 2 hours on the phone and over two extra hours driving on my way home to cancel a reservation that should have taken 2 seconds to do on the phone with a competent representative.
I am going to complain to anyone who would listen.
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