I have booked this glorious place once again for the second time. We stayed here on 25th to 27th December 2017. There were 16 family members, including four kids.
As usual, Mathavi warmly welcomed on arrival and treated with a hot-hot cup of coffee. During the stay, Mathavi and her assistant have provided us a great service by cooking our favorite meals on demand, preparing the BBQ and helping us to get it done.
As I have mentioned one of my previous reviews, this glorious place is a hidden Gem in the middle of Nuwara Eliya Town. Climate was 16 at noon and 10 at midnight. As heater available as a valve added service, we have taken only one for one of our family members fit a bit too cold during the night.
Apart from that everything was normal, and we enjoyed the stay at Lowson's Ridge once again. I will book this place for the next time too.
What a nice place to stay in a busy town! I have booked this Bungalow for two nights for 10 of us. (The booking was done five months prior to the stay!) It was a fantastic stay. Even though situated heart of NuwaraEliya, there was no distance from the surrounds. The caretaker, Mathavi has done a great job providing us delicious food, whatsoever we requested. Tried to book for the second time in this August, unfortunately it was booked-out. Hope to book for next vacation in 2018.
Pros: Middle of the town. Easy to access to may places.
Cons: Driver accommodation is not available.
The Bungalow was very comfortable and conveniently located at the heart of the N'Eliya City, with a beautiful view of the Golf course. Also at it is centrally located, getting to Horton planes, Ambewela, New Zealand farm was quite easy. The only drawback is the approach road towards the Bungalow. It’ll be helpful to have a name board at the top of the road, as the roadway is not quite visible from the main road and to have it tarred too if possible.
The bungalow is quite modern with all required facilities for a comfortable homely stay with a very helpful and cooperative Maid Madhavi and Mary a great cook. We wanted our Groceries purchased and they very willingly obliged, which saved a lot of time for us.
Ours was a very short stay for a couple of days for a group of 11 people, and we wish it was a longer stay.
We are an extended family of ten, from different parts of the world. Several months ago, we decided to meet for a holiday reunion in the beautiful Sri Lanka. Cool weather was a common liking, hence the choice of location being Nuwara Eliya.
Then, after much research and enquiries, we chose this property, followed by the booking process, payments and special requests by us.
One of the requests made RIGHT IN THE BEGINNING is the need for preparation of breakfast. I repeatedly made this clear, especially since previous writers had mentioned the "delicious breakfasts" (!!!), they had on the villa.
NOT one decline of offer was made about these breakfast requests on our correspondences, in fact, I was told it will be organized and I have to just inform the "cook" what we need (please see enclosed screenshots).
We arrived about 7.30 pm, tired from our long journey from Colombo. We were greeted by two ladies, one claiming to be the housekeeper, and the other, the "cook".
After settling in a little, I told them about the breakfast I had discussed with the owner, and that she told me she had conveyed these requests to her staff.
Me: Can you make us all some traditional Sri Lankan breakfast, like your boss had mentioned to you?
"Cook": Yes. Yes. We can make. But you must buy and give us the ingredients.
Me: Ingredients? What ingredients?
"Cook": What do you want me to make?
Me: Can you make some traditional Sri Lankan breakfast, like appam or thosai?
"Cook": Ok. But you must get us the items. Otherwise, I cannot make.
Me: Where do I get ingredients now? It's nearly 8.00 pm? Can I pay you and you get the ingredients?
"Cook": No. You must get the items and give me. You can go to the Cargills supermarket and get whatever you need. If you want thosai, you can get me the rice and black gram dhall or the instant flour they sell there.....
Hence, went on a conversation about the items needed, a conversation meant more for a cooking class rather than for guests coming to stay from a foreign country.
"Cook": if you need coconut chutney, buy a coconut too..... followed by a certain hand gesture describing the shape of a coconut.
We were all overwhelmed by this conversation. We left to do a little shopping, during which time, we decided to just get bread, butter and jam. By the way, when I asked the "Cook" about coffee, I was gladly shown to some old packs of leftovers from previous guests (probably even expired ones), of course, milk and sugar, I must buy!!!!!
On the way, I messaged the owner telling what transpired, and I was quick to get a response that "No meals will be provided", apparently mentioned in TripAdvisor. So, when I asked many times about the breakfast, why wasn't I told this? And if you read the description, it says "the staff can buy and prepare the items you need for you". They refused this even as I said that we will pay for the items.
The next three days, we lived there as if no housekeeper or "cook" existed. What exactly the role of these two people are there, truly perplexes me.
1. House infested with flies, probably from the squatter area behind, the filthy stream and uncleared bins in the kitchen
2. Rubbish bins not cleared daily. We needed to repeatedly tell the staff to clear the bins until it actually got done.
3. Rooms not cleaned properly. Bathrooms not cleaned. Talcum powder spilled on the floor remains on the floor, meaning NO cleaning was done.
4. Hot water not consistent. It's your luck if you end up bathing in cold water!!! The house is supposed to accommodate 10 people, but the hot water gets interrupted after 5 people have a bath and then, you need to wait half an hour before a good supply returns (if a good supply returns!)
5. Internet service interrupted frequently.
6. Simple instructions to cut fruits responded with half hearted work (see photo on fruits)
7. We had a painter walk in and out of the house on the last morning. He was carrying some old brushes and hardware stuff. He went up to the store room twice. The second time, I told the housekeeper not to allow anyone into the house especially since the ladies were all upstairs getting dressed to leave.
8. The road leading to the house is bordered by plenty of liquor shops. This can be a hazard to lone travelers, and ladies. NOT safe to walk out alone at night.
9. Washing machine available but no dryer. Nuwara Eliya is cold and damp. How do we wash and dry the clothes if there is no dryer? The housekeeper takes the first batch of clothes and washes it, then tells us there's no way of drying the clothes!!!!
Cannot believe there can be so many issues? Well, you better believe it!!!
Nice garden and nice house. The house is spacious with a large hall, dining and kitchen.
The kitchen utensils and crockeries were complete. Beds, well, were ok. Can be better. Views were good from the windows on the right side, DO NOT open the window on the left side. Total eyesore!
We were at this bunglow for 6 days and found it very comfortable and convenient. Madhavi was very helpful and obliging.