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All reviews st andrews jetwing hotels soup resident naturalist sri lanka colonial hotel upgraded to a suite snooker table log fire golf course lovely hotel old world charm buffet style colonial past restaurant staff colonial style the ground floor
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Reviewed 4 weeks ago

Lovely old hotel with lots of character.We were greeted with home made soup, made from the vegetables from the garden .Our room was light and nicely decorated and reminded us of hotels in the Lake District in England. Staff very vert pleasant . The garden were beautiful with an amazing topiary hedge. The hotel is a walking distance from the town. A good selection of food was on offer for our evening meal. This area is much cooler then the lower areas in Sri Lanka, but this made a nice change.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Laurina c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 2 weeks ago

Dear Guest,

It was a great pleasure to read your lovely remarks on our Colonial hotel on TripAdvisor. We are very glad to share your compliments with our team and surely this helps us to do better in future.

We hope that we will have the opportunity to serve you soon on your next visit highlands of Sri Lanka.


Ayubowan! (May you live long)


Upul Leukebandara
General Manager
Jetwing St. Andrew's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed for just one night. We got an upgrade to a suite which is always a bonus! Room was lovely, 4 poster bed, outdoor area. Plus points here are the staff are really friendly, there’s 2 gorgeous log fires to get you warm, dinner buffet was pretty good. Down sides are 1) the room was so cold and actually damp. There’s an electric heater but it doesn’t do enough. We asked reception for another heater but they said it would blow the power so we couldn’t have one. They did offer us more blankets but it’s actually the room temperature that’s the problem, not the bed. There was even quite a bit of damp behind the sofa (see pics). 2) the WiFi is really poor but not the end of the world. 3) tv picture is poor and as we had a suite it was on another room. It’s always nice to watch tv in bed in a hotel I think but we couldn’t do that. Again, no massive deal.

It’s a really pretty colonial hotel and I’d stay again but would make sure I’ve got socks and a sweater to keep warm in the room. It’s actually cold in the corridors too.

Stayed: September 2018, travelled as a couple
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you so much for taking the time to give us your valuable thoughts from your recent experience at Jetwing St. Andrew’s. We are pleased to read that you loved the property, landscape, service and food. However, we have taken note of your comment with regards to the Wi-Fi, poor picture quality and dampness.

We thank you for your comments and trust you will return to our hotel to experience the improvements made in the future.


Ayubowan! (May you live long)


Upul Leukebandara
General Manager
Jetwing St. Andrew's

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Reviewed 4 weeks ago

This place just oozed sophistication, history and old fashioned splendor. The staff and food were exceptional. I only wish we had had more than one night here from which to explore further. Would love to go back.

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Dianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 2 weeks ago

Dear Guest,

It was a great pleasure to read your wonderful remarks on TripAdvisor. We are very much glad to share your compliments with team.

While thanking you for your patronage; we hope to have the pleasure of welcoming you back to Jetwing St. Andrew's when you visit Nuwara Eliya.


Ayubowan! (May you live long)


Upul Leukebandara
General Manager
Jetwing St. Andrew's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Full of colonial splendour this hotel certainly looked the case on initial arrival. When shown to our room it did look s little in need of some tlc. The floor was ripped and the walls were in need of some repair. The food was good but the staff in the restaurant area seemed very slow and unsure how to help. Maybe they were training but did not receive the service we had been used to in our other stop overs. This hotel was only a very short walk from the streets to enjoy the atmosphere there.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for sharing your experience on TripAdvisor following your stay at Jetwing St. Andrew's. Your feedback is much appreciated, and we have shared your comments with the relevant associates for improvement in the future.

Thank you for your patronage, we hope to welcome you back once again in the future, on your next holiday to Sri Lanka.


Ayubowan! (May you live long)


Upul Leukebandara
General Manager
Jetwing St. Andrew's
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Reviewed 4 weeks ago

This delightful hotel was one of the best hotel experience we have had the pleasure to enjoy. Colonial splendour at its best. Quirky and nostalgic in every aspect. The staff and service excellent. If you intend to tour Sri Lanka, do request your tour organiser/guide to book you in this well appointed place. The food was not too confusing with a multiple display but was just right and delicious. My only comment is that the Old dining room, apparently over a century old with the painted Copper ceiling and the dark wood panels made the place appear dark. Hope the management will consider brightening with good lighting. As we were on a celebrity trip we were pleasantly delighted with an upgrade and delicious cake, complement of the management.

Room Tip: Beautiful hill top location with manicured gardens.Excellent service,Comfortable four poster double bed and goog value.
Stayed: September 2018, travelled as a couple
Thank saleemrangoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jetwing H, General Manager at Jetwing St. Andrew’s, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thanking you for your fabulous remarks on our colonial style hotel during your recent visit to the highlands of Sri Lanka. We are very grateful for your generous praise on the staff and the service of our hotel. We surely will strive to keep the standards of service at its best at all time and possible way to improve the lighting in the Restaurant.

While thanking you for sharing your views with us, we are eagerly waiting to welcome you back on your next trip.


Ayubowan! (May you live long)


Upul Leukebandara
General Manager
Jetwing St. Andrew's

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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