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Reviewed 9 October 2017

already on back form
you can read on back form to fool up or make it valuable input and feedback for the future

bathroom qualty
breakfast is good
cleanlines is poor especially on bathroom (closet)
value is good
average not so bad

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank araindra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evi F, Manager at Red Planet Palembang, responded to this reviewResponded 11 October 2017

Dear Mr. Indra Kusumah,

Many thanks for sharing your feedback on your stay at Red Planet Hotel Palembang.
We do apologize for the inconvenience you experienced during your stay especially due to unclean bathroom.
The concerned staff has been warned and would be supervised for better improvement.
Once again, thank you for your feedback and we love to welcome you back at Red Planet Hotel Palembang.

Best Regards,

Evi Febrianti
Asst. Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

Good stay for business. Clean good, good hospitality. Perfect location. Comfortable. Good property. Friendly service. Quick service. Competitive price. Very nice very good. The best among this type of hotel

  • Stayed: September 2017, travelled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank muhammadh739
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evi F, Manager at Red Planet Palembang, responded to this reviewResponded 4 October 2017

Dear Mr. Muhammad Hadi,

Many thanks for sharing your feedback on your stay at Red Planet Hotel Palembang.
We are happy to know that you enjoy and pleased with our hotel facilities and services.
Your wonderful feedback will be shared to all of our team members to encourage them to perform even better.

Once again, thank you and we love to welcome you back at Red Planet Hotel Palembang.

Best Regards,

Evi Febrianti
Asst. Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

I had 2night stay there but i very mess bout seawage. Very bad. they should maintenance every inch of room. My room in east side so evey morning will be warm by sun and cooling inside my room didnt work clearly!!

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank petraelang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evi F, Manager at Red Planet Palembang, responded to this reviewResponded 28 September 2017

Dear Mr. Petra Elang,

Thank you for sharing your feedback on your stay at Red Planet Hotel Palembang.
We do apologize for all inconvenience you experienced during your stay, especially about drainage smell and cooling system.
Your input has been noted and we have relayed your feedback to our Maintenance for further follow up.

Your feedback is greatly appreciated and thank you for staying with Red Planet Hotel Palembang.
We sincerely hope for another opportunity to serve you even better.

Best Regards,

Evi Febrianti
Asst. Hotel Manager

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Reviewed 23 September 2017

Room are very clean, but no toot brush, toot paste and hotel slippers. The hotel near modern market and cullinaire destination. But we difficult to meet public transportation. Just go it by online tranport

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nizarula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evi F, Manager at Red Planet Palembang, responded to this reviewResponded 26 September 2017

Dear Mr. Nizarul Asror,

Many thanks for sharing your feedback on your stay at Red Planet Hotel Palembang.
Kindly be informed that public transportation such as bus, or angkot, could be found right next to the hotel by walking less than 1 minute, and our reception could help to call taxi as well.
Your input about toothbrush and toothpaste have been noted, and we have relayed your suggestion to hotel brand management.
Once again, thank you and we love to welcome you back at Red Planet Hotel Palembang.

Best Regards,

Evi Febrianti
Asst. Hotel Manager

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Reviewed 18 September 2017

I certainly have an awesome stay in Red Planet Palembang. I would certainly recommend my family and frens. Your front office staff by the name if Ayu was indeed very warm and pleasant. She was spot on and serve with a huge smile. Keep up the excellent work. Located strategically. Easy to fine quick meals nearby. The hotel is easily accessible. Would certainly return.

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 104hadim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evi F, Manager at Red Planet Palembang, responded to this reviewResponded 20 September 2017

Dear Mr. Hadi Mulyono,

Many thanks for sharing your feedback on your stay at Red Planet Hotel Palembang.
We are extremely happy to know that you enjoy and pleased with our hotel concept, facilities and services during your stay.
Ayu is one of our valuable staff and we are happy to know that she could serve you warmly with huge smile. She will be definitely rewarded and would be a great barometer for all her team.

Once again, thank you and we love to welcome you back at Red Planet Hotel Palembang.

Best Regards,

Evi Febrianti
Asst. Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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