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All reviews hotel room room wasn't ready popular mall waited almost business trip location is great coffee shop city view buffet breakfast international food convenient hotel spent nights room service shopping mall free wifi good points swimming pool
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Reviewed 13 September 2017

Stay at 6 floor, nice room, internet wifi speed is acceptable to me. The shower spray is not up to the expected flow rate. Only about 400m to Pempek to pak Radio. 15 km from airport. The staff is nice. Plenty of choice of breakfast.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank ermanhs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this reviewResponded 16 November 2017

Dear ermanhs

Thank you for taking your time to share your experience during your stay at our Hotel. We appreciate your feedback as it allows us to improve our service and facilities.

We are more than happy to know that you love our room, nice staff, and plenty of choice of breakfast. We apologize regarding the shower spray condition in your room and this matter had been shared to our team to be follow up.

Please do let us know your next visit as we always look forward to welcome you back with us.

Best Regards,
The Arista Hotel Palembang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2017

The room was nice and tidy. The lighting was very nice. The breakfast was superb. My wife and me are really enjoy our stay at the hotel. The staff were also very nice and helpful. We will certainly stay at the hotel next time.

  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank riduan2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this reviewResponded 16 November 2017

Dear riduan2017

Thank you for taking your valuable time to write and share your nice experience here on TripAdvisor, we really appreciate it.

We delighted to know that you enjoyed your moment at The Arista Hotel Palembang, the complimentary nice & tidy room, the very nice lighting, superb breakfast, very nice & helpful staf, had been share to entire team and it is our quality service to make guest satisfied.

We are hoping for the next opportunity to host you and looking forward to your next visit.

Best Regards,
The Arista Hotel Palembang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

This is my first experience stay here. Room was spacious and comfortable. Swimming pool smaller than expected for 5 star hotel.Breakfast quite variatif with some local food. Overall recommended for business purposes cause near to city center and shopping mall.

Stayed: August 2017, travelled on business
Thank daniel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this reviewResponded 16 November 2017

Dear daniel w

Thank you for the time that you spend to write this review and for staying for the first time with us; we appreciate your support to The Arista Hotel Palembang.

The spacious and comfortbale room, variatif breakfast with some local food and strategic location. Those compliment had been shared to our team.

We are hoping for the next opportunity to host you and looking forward to your next visit in near future.

Best Regards,
The Arista Hotel Palembang

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Reviewed 30 June 2017 via mobile

The location is pure joy, everything we need is just walkjng distance. The room is clean and spacious with surprisingly not to expensive price. Although something wrong when we were showering, the water always went all the way to the floor.

Their breakfast is good although the could make the salad station into self service. Seriously, I waited almost 5 minutes just to have broccolis and it's not even warm food that need assistance.

Overall it was a pleasant and nice place to stay, and we definitely willing to stay next time.

Stayed: June 2017, travelled with family
Thank Dian Suri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this reviewResponded 20 July 2017

Dear Suri H

Thank you for taking your time to write the review of your recent stay in our Hotel and we are glad that you are impressed with our services . Those things are especially provided from us to our guests to make them having a very pleasant stay.

We do apologize about the inconvenience you experienced about the water on the shower and also for the breakfast. We already addressed this issue to the department concerned and we try to make some improvement.

It was a pleasure to welcome you back to our Hotel and We are hoping to serve you again and present you a better staying experience in the future.

Best Regards,
The Arista Hotel Palembang

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Reviewed 26 June 2017 via mobile

their wifi is not working very well, I have to ask the receptionist twice just to make sure they fix the connection.
the breakfast also not as good as others 5 stars hotel. They need a whole day to re-fill some foods, also the food taste are so average.

Stayed: June 2017, travelled with family
Thank Arco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARIO A, Executive Assistant Manager at The Arista Hotel Palembang, responded to this reviewResponded 20 July 2017

Dear Arco P

Thank you for taking your time to write the review of your recent stay in our Hotel.

We do apologize about the inconvenience you experienced about the wi-fi and also the breakfast. We already addressed this issue to the department concerned and we try to make some improvement.

It was a pleasure to welcome you back to our Hotel and We are hoping to serve you again and present you a better staying experience in the future.

Best Regards,
The Arista Hotel Palembang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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