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All reviews plunge pool room money changer across the road fourth floor accor member ground level scoopon deal money exchange modern hotel security staff legian beach minute walk to the beach welcome drink buffet breakfast egg station close to shops staff were lovely deluxe room
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Reviewed 8 August 2018 via mobile

We stayed for 6 nights here and we’re quite satisfied with our stay. Breakfast was great as they have a good variety. Pool on the other hand was always cold..We ordered food by the pool on the ground floor and it was actually good. Staff are all nice and attentive. They gave my daughter a bday cake too! Thanks to all! Location is near the airport and away from the busy district.. Money changer is just across the hotel and laundry is beside it too!

Stayed: August 2018, travelled with family
1  Thank yeyathegreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure B, Guest Relations Manager at Mercure Bali Legian, responded to this reviewResponded 10 August 2018

Dear Valued Guest,

Warmest Greeting from Mercure Bali Legian

I am so excited when reading your nice review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations.
Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience.
Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali.

Yours sincerely,


Melisa
Guest Experience Manager
gr@mercurebalilegian.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

+ Nice ambience
+ Hospitality

- The breakfast needs more variations (it repeats every 2 days)
- The room was still messy even though it's already 5 p.m. The house keeper seemed to work really slowly.
- The towel is limited
- Not soundproof. We had a hard time sleeping because the other rooms were so noisy :(
- Not value for money

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Brillyananda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure B, Guest Relations Manager at Mercure Bali Legian, responded to this reviewResponded 10 August 2018

Dear Brillyananda,

Warmest Greeting from Mercure Bali Legian

Thank you for your time to share your recent experience while staying in Mercure Bali Legian. We are glad to know that you happy with our ambience and hospitality. We sincerely appreciate you taking the time to give us your feedback. It is with sincere regret that we note your dissatisfaction with our facilities. We have instructed to related department to follow up your feedback immediately. We do hope this experience will not alter your trust to Mercure Bali Legian and willing to come back next time. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali.

Yours sincerely,


Melisa
Guest Experience Manager
gr@mercurebalilegian.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2018

Cheap nightly rate for rooms but everything else in the hotel is overpriced. Food and drink are sub-par and super expensive. Fridge in my room was so loud and my room was near the pool - LOUD music going all day and night! Would not stay again.

  • Stayed: March 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Olivia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure B, Guest Relations Manager at Mercure Bali Legian, responded to this reviewResponded 10 August 2018

Dear Notorious_Liv,

Warmest Greeting from Mercure Bali Legian

Thank you for your time to share your recent experience while staying in Mercure Bali Legian. We sincerely appreciate you taking the time to give us your feedback. It is with sincere regret that we note your dissatisfaction with our facilities. We have instructed the Chief Engineer to check all the things immediately and for addition, we have team who do regular check for all the facilities in our hotel. We do hope this experience will not alter your trust to Mercure Bali Legian and willing to come back next time. Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali.

Yours sincerely,


Melisa
Guest Experience Manager
gr@mercurebalilegian.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

they are very professional,kindness and very friendly:) Especially Mrs.Anik who is receptionist. I had so many question then she was kind with smiling always!Also,housekeeping,secretary staff and receptionist everyone was so friendly and it was good to start a day:) Thank you very much!

Stayed: July 2018, travelled solo
Review collected in partnership with this hotel
Thank 453lily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure B, Guest Relations Manager at Mercure Bali Legian, responded to this reviewResponded 10 August 2018

Dear 453lily,

Warmest Greeting from Mercure Bali Legian

I am so excited when reading your nice review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations.
Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team, especially Mrs. Anik at Reception, who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience.
Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali.

Yours sincerely,


Melisa
Guest Experience Manager
gr@mercurebalilegian.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

Couldn't have asked for a better hotel. All the staff were friendly. Never too hard to say hello on your way past in the halls. There was a large breakfast selection. The rooms were large, modern and clean. The only con is the amount of traffic noise, but that is beyond the hotels control. Would definitely stay there again. Cheers.

Stayed: August 2018, travelled with family
Thank DBecker87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure B, Guest Relations Manager at Mercure Bali Legian, responded to this reviewResponded 10 August 2018

Dear DBecker8,

Warmest Greeting from Mercure Bali Legian

I am so excited when reading your nice review regarding your stay experience in our lovely hotel. It's always rewarding to hear your good experience and it is such an honor for us to have you in our hotel. We are glad to know that you have a great stay with us and that the products, services as well as facilities provided were up to your expectations.
Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them. We are glad that our team member gave you such a good impression and had a good impact in your overall experience.
Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Bali.

Yours sincerely,


Melisa
Guest Experience Manager
gr@mercurebalilegian.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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