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mrbunter
Perth, Australia

Beautiful spacious hotel.

5.0 of 5 bubblesReviewed 5 June 2017via mobile
Second time ive stayed here and I wouldn't hesitate to book it again. Absolutely beautiful hotel with large rooms and comfortable bed. The staff just make the holiday that much better with their beautiful smile and outgoing personality. Highly recommend this place. If we needed something Carlos would go out of his way to help with transport or recommendations on where to go. He's the man to ask. LOVE THIS PLACE!
Date of stay: May 2017
Trip type: Travelled as a couple
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Edy P, General Manager at Champlung Mas Hotel, responded to this review
Responded 10 June 2017
Dear MRbunter Busselton ,

Thank you for staying at Champlung Mas Legian on your recent visit to Bali and for your positive review on Trip Advisor forum afterwards.

We all at Champlung Mas Legian, Bali are delighted to learn that your stay with us was memorable and we are honored to receive your compliments on most areas where we have met your satisfaction.

We look forward to the pleasure of again welcoming you to our hotel in the near future.
Thank you
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,147)
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Reviewed 4 June 2017

The hotel has a new manager, Gusti, who has developed a great team of people. The hotel was clean, close to the beach, shopping and nightlife but allowed for privacy. Although the food was excellent, it was a little inconsistent yet the staff were very amenable to any concerns. The pools were well maintained, and the view to the ocean from the rooftop made sunset a great experience. It was a very fun yet relaxing holiday in a very affordable hotel. The hotel provided a driver, Susila, and we were able to see many of the sights in air-conditioned comfort. All in all we were made to feel at home while providing those special golden touches.

Room tip: Quietest rooms are in the back around the garden, the rest face the pool.
Date of stay: April 2017
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank MondeG5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 10 June 2017

Dear Monde G ,

Thank you for staying at Champlung Mas Legian on your recent visit to Bali and for your positive review on Trip Advisor forum afterwards.

We all at Champlung Mas Legian, Bali are delighted to learn that your stay with us was memorable and we are honored to receive your compliments on most areas where we have met your satisfaction.

We look forward to the pleasure of again welcoming you to our hotel in the near future.
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017

We stayed here only for one night. we arrived quite late a left a little early too. Overall I do not have any bad comment for this place. The exterior of the hotel looks nice and cool. But the interior, especially the room was little old and "tired" looking. But for the price that we paid, it is definitely a great bargain. The location is also good as the hotel is very close to some restaurants etc. So we really had no complain.

Date of stay: May 2017
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Shahul Hameed S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 10 June 2017

Dear Shahul Hameed S,
Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures and products are our primary concern in order for to always able to deliver a good hotel with great services.
Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel..

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017 via mobile

We booked in after long flight had to wait as our room wasn't ready. Got to room it was basic but not bad for the price. There is only a key lock no extra security in your room. Next morning left out cash passports credit cards in the safe and went for supplies. Came back to find the door to the cupboard open and the safe wide open. I triple checked and as OCD people can relate I checked checked and rechecked the safe closed the cupboard yet here it was wide open. Called the manager who was so rude and aggressive he was yelling at me I was trying to scam him so I could leave his hotel. The fact we had bought supplies to the room meant we wanted to stay. Nothing was taken but will be cancelling credit cards when I get home. He said we are liars as I pointed out if I was lying I round have said money was missing. We were then given no option but to leave so had to find another hotel. He would not refund my money I had paid for 13 nights said my bad luck for using booking. Com. I felt unsafe and threatened by his behaviour never again.

Date of stay: June 2017
Trip type: Travelled with friends
6  Thank fiona l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 10 June 2017

Dear Fiona,

Thank you very much for taking the time to write your comments on your stay which always helpful to improve the level of our service and standards. My apologies for the inconveniences experienced during your most recent experience. By the fact I encourage you to make any necessary police report where myself and team were ready to assist you to the closest police station but unfortunately you refuse us, as the both action is our primary policies procedures whenever guest claims any of the guest belonging either outside of the hotel or inside hotel area.
Please accept our sincerest apology and we hope there will be another opportunity for us to serve you again in near future.
Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017 via mobile

Good hotel located near to Kuta beach and legian street it's walkable distance. I book for two days Stay was comfortable and room are clean but Aircon problems in room . Next day morning I made complaint @ reception they took very Long time to check the issue . Finally they given another room which good . Over all stay was good friendly staff worth to pay.

2 Swimming pool available one in ground floor the other one @ roof top both or clean and nice.

Date of stay: May 2017
Trip type: Travelled solo
Thank Palani K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 10 June 2017

Dear Palani K,

Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures and products are our primary concern in order for to always able to deliver a good hotel with great services.
Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel..

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2017 via mobile

Absolutely loved this hotel, the staff are amazing carlos at the front desk will help you with absolutely anything you need, cannot recomend this place enough will definately be coming back again next year with more friends

Date of stay: June 2017
Trip type: Travelled with friends
1  Thank Explore712899
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 10 June 2017

Dear Valuable Guest,

Thank you for staying at Champlung Mas Legian on your recent visit to Bali and for your positive review on Trip Advisor forum afterwards.

We all at Champlung Mas Legian, Bali are delighted to learn that your stay with us was memorable and we are honored to receive your compliments on most areas where we have met your satisfaction.

We look forward to the pleasure of again welcoming you to our hotel in the near future.
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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