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I have been coming to this hotel for 18 years from the old hotel to now the newer one. The hotel needs a bit of maintenance but again the staff are what makes the hotel great. They are like my family and that's the only reason I stay here. The rooms are ok and very clean as the room cleaners are amazing . The location and the price of the hotel Is good too. People need to remember that they are staying in a poor country where conditions are different to maybe where they are from. When you can walk back into a hotel a few years later and the staff still know your name then this is the place for me. Food portions are small but hey the price also means you can buy two servings. I love Bali and I love Champlung Mas Hotel.
Date of stay: March 2017
Trip type: Travelled with family
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Edy P, General Manager at Champlung Mas Hotel, responded to this review
Responded 15 May 2017
Dear valued Guest, It was our pleasure to have such a great review from you as our guest and thanks for being our hotel guest. We will share your comment with the entire Champlung Mas team and mention how happy you are while you're staying with us. By this review we will try to always improving our facilities, personnel and services in order to always able to deliver a better services with good facilities. Once again I thank you very much for being our guest and looking forward to welcome you back home... Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I have stayed at Champlung Mas 6 times. Returning again in May 2017 for number 7. The rooms are large, clean, serviced daily and beds comfortable. For a budget hotel it ticks all the boxes for me. Lovely helpful staff. Great location.
Room tip: Ground floor pool rooms are best. However floors 2-4 have much more room and huge bathrooms.
Date of stay: January 2017
Trip type: Travelled with family
Rooms
Cleanliness
Service
Ask sandra R about Champlung Mas Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 15 May 2017
Dear Valuable Guest, Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures is our primary concern in order for to always able to deliver a good hotel with great services. Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel... Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staff are very friendly and helpful. The rooms are large and serviced daily. Beds are very comfortable and air conditioning was great. It is an older hotel so things aren't perfect but considering the price for the accommodation I have no complaints at all. Really enjoyed our stay and would definitely stay again.
Room tip: Rooms with direct pool access will be noisier than higher floors.
Date of stay: April 2017
Trip type: Travelled with family
Rooms
Cleanliness
Service
Ask MaryAstrid76 about Champlung Mas Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 15 May 2017
Dear Valuable Guest, Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures and products are our primary concern in order for to always able to deliver a good hotel with great services. Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel... Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I found the renovations very nice compared to the old Mas, pool clean rooms clean and staff especially cleaners very happy, Reception Staff not so friendly. Ground floor room next to pool area as requested, upstairs pool not clean all the time so chose not to use it. gardens very nice.
Room tip: Ground floor is great for us as we have health problems.
Date of stay: January 2017
Trip type: Travelled as a couple
Location
Cleanliness
Service
Ask bladewa about Champlung Mas Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 15 May 2017
Dear Valuable Guest, Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures and products are our primary concern in order for to always able to deliver a good hotel with great services. Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel... Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We have stayed at Champlungmas several times and have never had a problem. Our air conditioning unit wasn't working properly but Carlos sent someone to look who informed us the outside unit wasn't working. They changed the unit for us and it was freezing lol. Carlos is fantastic and went out of his way to make sure we were happy and didn't have a problem with anything. Thankyou Carlos much love to you and your family
Date of stay: April 2017
Trip type: Travelled with family
Ask Joanne D about Champlung Mas Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 15 May 2017
Dear valued Guest, It was our pleasure to have such a great review from you as our guest and thanks for being our hotel guest. We will share your comment with the entire Champlung Mas team especially for Carlos and mention how happy you are while you're staying with us. By this review we will try to always improving our facilities, personnel and services in order to always able to deliver a better services with good facilities. Once again I thank you very much for being our guest and looking forward to welcome you back home... Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I have stayed at many other hotels that are comparable in price but far superior in comfort and amenities. The hotel is old, smelly and has no atmosphere. The deluxe room I was given on arrival, smelt so badly of mould I was nearly gagging! I asked to be moved, which they happily obliged. The next room was better but I would never choose to stay there again, not when for the same money you can get much much better hotels in the same area.
Date of stay: April 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 8 April 2017
Dear Valuable Guest, Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures is our primary concern in order for to always able to deliver a good hotel with great services. Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel & Spa... Thank you.
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC