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Joanne D
Busselton, Australia

Carlos

4.0 of 5 bubblesReviewed 7 Apr 2017via mobile
We have stayed at Champlungmas several times and have never had a problem.
Our air conditioning unit wasn't working properly but Carlos sent someone to look who informed us the outside unit wasn't working. They changed the unit for us and it was freezing lol.
Carlos is fantastic and went out of his way to make sure we were happy and didn't have a problem with anything.
Thankyou Carlos much love to you and your family
Date of stay: April 2017
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this review
Responded 15 May 2017
Dear valued Guest,
It was our pleasure to have such a great review from you as our guest and thanks for being our hotel guest. We will share your comment with the entire Champlung Mas team especially for Carlos and mention how happy you are while you're staying with us. By this review we will try to always improving our facilities, personnel and services in order to always able to deliver a better services with good facilities.
Once again I thank you very much for being our guest and looking forward to welcome you back home...
Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,147)
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511 - 516 of 1,147 reviews
Reviewed 6 April 2017

I have stayed at many other hotels that are comparable in price but far superior in comfort and amenities. The hotel is old, smelly and has no atmosphere. The deluxe room I was given on arrival, smelt so badly of mould I was nearly gagging! I asked to be moved, which they happily obliged. The next room was better but I would never choose to stay there again, not when for the same money you can get much much better hotels in the same area.

Date of stay: April 2017
Thank JLG811
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 8 April 2017

Dear Valuable Guest,
Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures is our primary concern in order for to always able to deliver a good hotel with great services.
Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel & Spa...
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2017

Not what I was promised by travel agent. Old and a strong smell of sewerage in room.
Stayed one night. Was very disappointed and wont be back. No refund on the 6 days I was booked for, which is ok because I decided to leave.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank aldinga56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 8 April 2017

Dear Valuable Guest,
Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures is our primary concern in order for to always able to deliver a good hotel with great services.
Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel...
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2017 via mobile

Didn't really like this place. It filled the spot for the one night, but wouldn't stay there again. There were a lot of drunk people yelling our through the night. Not really a family spot, more like cheap bogan community. Staff were lovely and very helpful. It's wasn't very clean in the shower and we wore thongs.

Date of stay: April 2017
Trip type: Travelled with family
Thank Hoffin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 15 May 2017

Dear Valuable Guest,
Your review and feedback were very appreciated meanwhile I thank you very much for being our guest. I will share your comment with the entire team of Champlung Mas hotel for further improvement and follow up. Our progress to upgrade the hotel infrastructures and review our staff based on rewards and punishment are our primary concern in order for to always able to deliver a good hotel with great services.
Once again I thank you very much for your review and looking forward to welcome you back to Champlung Mas Hotel...
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2017

I stayed for 2 night in Legian. I choose this hotel because its close to Kuta Beach, you can walk only 15 minute to reach Kuta Beach! And this hotel is nice staff also! The room is clean and dry. They have 2 swimming pool, one at rooftop and another one in ground floor with pool bar!

Date of stay: March 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Thend S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 8 April 2017

Dear valued Guest,
It was our pleasure to have such a great review from you as our guest and thanks for being our hotel guest. We will share your comment with the entire Champlung Mas team and mention how happy you are while you're staying with us. By this review we will try to always improving our facilities, personnel and services in order to always able to deliver a better services with good facilities.
Once again I thank you very much for being our guest and looking forward to welcome you back home...
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2017

This is not on Melasti street it's on Benesari just to start and so you all know this is within 2 minutes to Melasti street and into the action of massages bars and shopping in shops and market stalls. I loved the location of this hotel the rooms were a great size they were clean the staff were great but hey i have to say my favourite part was the roof top pool, it's not only great for sunset but to swim in morning or night and theres a bar up there too who will serve you right next to the pool. We drank cocktails by the pool swim up bar {downstairs pool} lazed around on the pool noodles and joked with the staff. Will definetly be returning to this hotel for sure. The spa upstairs is amazing too definetly try it out...

Room tip: we were on the ground floor at the back corner on left and room was great think it was 137
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank 778donnar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edy P, General Manager at Champlung Mas Hotel, responded to this reviewResponded 8 April 2017

Dear valued Guest,
It was our pleasure to have such a great review from you as our guest and thanks for being our hotel guest. We will share your comment with the entire Champlung Mas team and mention how happy you are while you're staying with us. By this review we will try to always improving our facilities, personnel and services in order to always able to deliver a better services with good facilities.
Once again I thank you very much for being our guest and looking forward to welcome you back home...
Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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