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shirley latham

The One Legian. Bali

Review of The ONE Legian
5.0 of 5 bubblesReviewed 29 Aug 2019via mobile
Great value! Great location near shops, nightlife and eateries, yet once inside away from hustle and bustle. Lovely staff, good breakfasts, nice rooms which are very clean and cleaning staff are very helpful. Management staff Dayu and Bayu were made to work in the hospitality industry. They are very warm and genuine and make you feel special. They really try to make your stay good. Highly recommended
Date of stay: August 2019
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theonelegianbali, General Manager at The ONE Legian, responded to this review
Responded 2 Sept 2019
Morning Spirit Shirley Latham,

Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.

It is a great chance to read on your positive review and it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.

Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.

Stay Young,

General Manager of The ONE Legian
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 29 August 2019 via mobile

Thankyou for Mrs dayu we are get a special compliment for upgrade to pool accsess room, it’s a beautiful place and near for everything and also buffet breakfast was delicious and good service from staff in here And than if you go to the club or bar this place very right to stay over all very worth it to be back again, again and again
Thank you so much for Mrs dayu very warm in to serving us

Date of stay: August 2019
Trip type: Travelled as a couple
Thank eka annisa h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theonelegianbali, General Manager at The ONE Legian, responded to this reviewResponded 2 September 2019

Morning Spirit Eka Annisa H,

Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.

It is a great chance to read on your positive review and it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.

Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.

Stay Young,

General Manager of The ONE Legian

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2019

This hotel has everything you need, it is clean, beautiful, has great facilities and an awesome staff! In the picture below, the staff organized a small cake for the birthday of my mom. This demonstrates exactly how attentive the staff is in this hotel.

Date of stay: August 2019
Trip type: Travelled with family
Thank WorldTraveler1519
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theonelegianbali, General Manager at The ONE Legian, responded to this reviewResponded 2 September 2019

Morning Spirit WorldTravel1519,

Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.

It is a great chance to read on your positive review and it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.

Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.

Stay Young,

General Manager of The ONE Legian

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019 via mobile

We had THE best stay though and staff / pool was amazing (drinks expensive at the pool though-$6 Sml Bintang served in plastic glass. I’d also skip breakfast though at $23 (3 adults) not the best breakfast and go to crumb and coaster down off poppies II.
Centrally located and all the locals around the area are lovely. Laughed everyday. They brought my daughter a cake for her birthday and left it in the room it was gorgeous

We stayed in the family room at the front first night as there was a mistake with our booking. Really noisy on the street on a Friday night so music was playing till early hours of the morning. Next day was moved to our interconnected room at the back of the hotel. A lot quieter.....if you are a light sleeper I’d stay somewhere else though as the walls are pretty thin.

PS. Balconies are tiny....standing only. Not worth paying extra for. If you smoke you can smoke in the hallway. Chairs and ashtrays provided ☺️

Date of stay: August 2019
Trip type: Travelled with family
Thank laidbackterritorian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theonelegianbali, General Manager at The ONE Legian, responded to this reviewResponded 2 September 2019

Morning Spirit Laidbackterritorian,

Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.

Especially thank you for giving a compliment regarding the staffs and hotel location. It is a great chance to read on your positive review and it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. Meanwhile, we regret to hear some of your concern regarding the noise. The noise is indeed becoming common inconvenience that received by most hotels that located in Kuta-Legian area. We do apologize should it causing disturbance to you and other guests. And to improve guest sleep quality, our security has done rounding every 2 hours to check every single area of hotel to make sure everything was smooth. We do appreciate all of your feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.

Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.

Stay Young,

General Manager of The ONE Legian

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019 via mobile

While checking in I was required to sign and pay all unecessary documents. If I didn’t do this I couldn’t check in. Lastly, it is called a party hotel, but there are only families. Music at the pool by day is to loud and kuta street to crowded.

Date of stay: August 2019
Trip type: Travelled with friends
Thank Dylan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theonelegianbali, General Manager at The ONE Legian, responded to this reviewResponded 26 August 2019

Morning Spirit Dylan L,

Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.

Meanwhile, we regret to read your highlight review that our product and services were not meet your expectation. Regarding the check in process, it is indeed that we have some policies which required to be informed to guests upon arrival and every single guest must complete it as well. This aims to make sure that everything was clear for the convenience of guests. Furthermore, we thank you for your constructive feedback, and definitely your feedback would be used as our improvement to provide a better product and service. Anyway the noise is indeed becoming common inconvenience that received by most hotels that located in Kuta-Legian area. We do apologize should it causing disturbance to you and other guests. And to improve guest sleep quality, our security has done rounding every 2 hours to check every single area of hotel to make sure everything was smooth.

Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.

Stay Young,

General Manager of The ONE Legian

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019 via mobile

Stayed this time for 3 weeks, our little family love it here . Great staff and a great location.
We actually had our wedding there and couldn’t of had a better day.
We will be back again soon as we stay here 2 or 3 times a year .
Thank you

Date of stay: August 2019
Trip type: Travelled with family
Thank localcelebrity79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
theonelegianbali, General Manager at The ONE Legian, responded to this reviewResponded 26 August 2019

Morning Spirit localcelebrity79,

Thank you very much for taking your valuable time to write your feedback in regard to your recent experience in our hotel thru Trip Advisor.

It is a great chance to read on your positive review and it encourages us to deliver better service and product to increase the positive guest experience. We are glad to read on how you review our product and services which we always improve to be best for our guest once staying at The ONE Legian. We do appreciate your positive feedback towards us and it means a lot to our team at The ONE Legian. Definitely your feedback would be used as our improvement to provide a better product and service.

Please allow us to invite you to be back to The One Legian in the future, to truly welcoming you back with warmth and friendly service as a well significant improvement with our facilities to ensure you will be enjoying your holiday with us.

Stay Young,

General Manager of The ONE Legian

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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