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Grand Kuta
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Reviews (140)
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92 - 97 of 140 reviews
Reviewed 9 November 2011

My family and I stayed here between Oct 29, 2011 and Nov 5. First impressions of Hotel were negative. The Foyer and check in desk are only accessible down a side drive way with barely enough room to get out of the taxi when you pull up. They advertise Kid's Club - there is none. It's a ball pit in the Foyer. They advertise a pool side bar - there is none. It's a 'bar' that dispenses towels only. They advertise a family room - we couldn't find one. They advertise a bar or pub - there are none. They advertise recreation and leisure facilities - there are only pools and a spa. We were sure that we saw a gym advertised in their promo but - there is none. They ran out of most of the popular cocktail making ingredients such as Baileys on the fourth day of our 7 day stay. Never to be replaced. Weired!? If they want to make money, cocktails are a sure fired way of doing it. But alas it was not to be. The staff were very helpfull, and friendly except for one attendant who, when asked if he could kindly take our lunch order, he said 'yes, when I've finished my work' and proceeded to continue mopping the pool side decking, then went over to some men who were working near by and proceeded to chat with them, ignoring us completely. We had to ask him again and he reluctantly went to the 'pool side bar' (towel bar) and phoned for someone to come. The staff have limited grasp of the english language so communicating with them was difficult at times. They don't anticipate situations at all. We were there for a week and every morning right up till the end we had to ask for a high chair at breakfast. I asked room service for a bottle of wine...they brought it up without a wine glass? The rooms are comfy, but not like their promo. There are no pictures on the walls, no rugs on the floor and no flowers in the rooms. As far as 3 stars go it's ok but I don't like to be duped into thinking that its better than it is. It's not.

Room Tip: top floor, end rooms are best.
  • Stayed: October 2011, travelled with family
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2  Thank inekemorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2011

I travelled with my two young children aged 3 and 13 months. We had a two bedroom room which was ok but the cot didn't fit in either room so had to be put in the living area. When we noticed the cot didn't have a mattress we asked housekeeping for one and they brought up a box of matches. Needless to say English is not a strong point with the staff here so making yourself understood is next to impossible. Just don't ask for an empty wine glass. Oh and they dont have cot mattresses, your baby is expected to sleep on the fabric base on the bars.
The pool 'bar' is hilarious for all the wrong reasons. It basically consists of a staff member standing behind a bar guarding a stack of towels. The alcohol bottles on the shelf above his head are "examples" only so the only thing you can get at the pool bar are towels.
Most staff are friendly and were very sweet with my children but they show little initiative.
The kitchenette in our room was empty, not a piece of cutlery or tea towel to be seen!
The hotel mainly had asian guests. The breakfast spread was good but the restaurant dinners and lunches were hit and miss. The pools are pretty infinity pools but all three were identical. They were too shallow to dive in and too deep for the kids. The 'kids club' consisted of a ball pit in the foyer. Hygiene was ok in the rooms, but our bathroom was very smelly with mould in the corners. Weird location, nowhere near anything other than a minimart but then again it was so cheap to travel anywhere by taxi it didn't really matter. Would i come here agian? Hell no! We have lots of stories to laugh at now but next time we are staying in a luxury hotel in Nusa Dua all the way!

  • Stayed: November 2011, travelled with family
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4  Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2011

Everything there are exceptional.
Food - Fantastic
Services in Reception - Fantastic
Services in Kitchen - Fantastic
Services by staff in general, including cleaners - Fantastic
Cleanliness - Very good
Staff's courtesy - World Class !!!

Room Tip: I and my family was feeling comfortable in the second floor on the Eastern side.
  • Stayed: October 2011, travelled with family
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Thank Carlos B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandkuta, Sales e-Commerce at Grand Kuta, responded to this reviewResponded 3 November 2011

Dear Guest,

Thank you very much for your time and compliment.
We wish to welcoming you again in the near future.

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2011

we had a premier studio room which was on the bottom floor it had 3 bedrooms and with 2 children we found that this was a good size room however the bathrooms were small and even though the "kitchenette" had plenty of cupboards there was nothing in them!This not a children-friendly hotel as there are no grassed areas for them to play in and no kiddie activities to keep them happy but that is ok because it is not specified that they do have a kids club, so the decent size t.v and dvd player in the room sufficed after a big day out.They are a way out of everything and especially with kids(10 and 7)it was a bit trying with all of the taxiing around.Breakfasts are mainly asian fare and was generally cold as the staff left the bainmarie lids always open.This is a business orientated hotel,it is tidy but not for us.Thankyou anyway!

  • Stayed: October 2011, travelled with family
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1  Thank maggie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandkuta, Sales e-Commerce at Grand Kuta, responded to this reviewResponded 1 November 2011

Dear Guest,

Thank you very much for your time and review.
Our hotel bathrooms not really big only 2.2m X 1.5m, for the Premiere studio room we support with 2 bathrooms, and empty cupboard we provided in room to support condotel conceptualized.
Again, we thank you very much for your time. We wish to welcoming you again in the near future.

The Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2011

Before we stayed at the Grand Kuta I was expecting something on par with Kerobokan prison from reading the reviews. We arrived at the hotel at 12pm and were immediately upgraded to a deluxe room and we didn't have to wait until check in time.

All the staff we encountered were extremely friendly and helpful. Due to sickness we had to stay for an extended time at the hotel and we had no problem extending our stay. Some staff members went out of their way to ensure we were in full health for our return flight. The room we had was cleaned daily with a large comfortable bed, two beds, two televisions, three a/c units, clean bathroom and kitchen amenities.

Some reviewers have commented on the location; it only costs approximately $2.50AUD for a
taxi to either Kuta or Seminyak. Of course the breakfast is Asian.....Bali is in Indonesia - South East Asia....

  • Stayed: September 2011, travelled as a couple
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3  Thank Guero85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandkuta, Sales e-Commerce at Grand Kuta, responded to this reviewResponded 19 October 2011

Dear Guest,

Thank you very much for your review and good comment.
We wish can maintain a good quality service and product at all time.

Thank you,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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