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Reviews (154)
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13 - 18 of 154 reviews
Reviewed 28 March 2018

Great place for a nice weekend!
Room service is nice and food is also decent. Stay comes with a complimentary visit to the associated water park. The water is simple and has some nice ride. Overall it is good place for a semi adventurous weekend., Apart from the reputed water park, the resort also has a lot of other luxury amenities and offerings to showcase!

Stayed: May 2017, travelled with friends
Thank Anil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRLonavala, Manager at Kumar Resort & Water Park, responded to this reviewResponded 3 weeks ago

Dear Mr Anil ,
Greetings !!!!!

Thank you for your review. We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again

Warm Regards
Harish Purohit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018 via mobile

Worst hotel, ambience and service ever experienced. We asked the staff to book the hotel for 2 days. But after one day the receptionist told us to vacate the room as they had confirmed room for other at higher rate, they were very arrogant. The complimentry food was not good, they were behaving as if they were serving free food.

The room was not cleaned for new occupants, the towels used by previous occupants were still lying in the room untill we vacated. The dustbin was also not emptied, the empty alcohol bottles were still in the dustbin making the room smelly. Bedsheets were dirty !!

Overall i would give a rating of -infinity!!

Stayed: January 2018, travelled as a couple
1  Thank Vaishnavi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRLonavala, Manager at Kumar Resort & Water Park, responded to this reviewResponded 3 weeks ago

Dear Ms Vaishnavi ,

Greetings !!!!!

Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference.

Warm Regards
Harish Purohit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

We had been there in Dec 2017. We were group of around 12 and opted for the package which included room and all meals which was a big mistake. The rooms were good. Complimentary breakfast menu was good. Staff at the water park cafe was rude. When we complained about this, manager he apologised and assured this would not happen in future. We were offered a chef's special Dahi kadi as a compensation that night. The kadi was very delicious. We had lunch at the restaurant which has lousy staff. Though there were three waiters present they did not offer even water when we took our seats. Coming to our mistake, the lunch menu in the package was very limited and with lots of restrictions. There was total confusion while serving the food ordered, with the soup coming last, roti served without sabji. Bad experience and waste of money. There are better places in Lonavala.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jugjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRLonavala, Manager at Kumar Resort & Water Park, responded to this reviewResponded 3 weeks ago

Dear Guest ,

Greetings !!!!!

Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference.

Warm regards ,
Harish Purohit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

To start with the quality of food there was nothing to complain about that. But the person taking orders was not less than a amnesia patient, as every time we give an order he forgets it, and greets like zombie and has no expression on the face. And every time we ask him about the previous order he has a puzzled expression on his face. We ordered a soup following the main course. Main course came in first and that too only roti and no sabji, we odered a paneer sabji he bought a sabji of his choice as he had forgot our order. After we started with our main course in the midway came the soup which we had ordered first and we had to keep our main course aside and have our soup first.

The rooms were decent enough, but there were no towels kept in the washroom, even after several reminders they provided us with the towels the next morning only. And of course the corridor was clean, but while passing through the corridor there was a strech where you every time get a odour of cigarette smoke non stop, and that near guest residing rooms which was the worst part of the resort.

Same was in the case of water park changing room it was untidy and even there some one was constantly smoking. You have to wear a mask and enter into the toilet (changing room) as there is no ventilation in there for the smoke to get out. We even complained regarding this to them, but nothing happened.

Overall not worth for your money.
NOT RECOMMEND.

Stayed: December 2017, travelled with family
1  Thank Natarajan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRLonavala, Manager at Kumar Resort & Water Park, responded to this reviewResponded 3 weeks ago

Dear Mr Natrajan ,

Greetings !!!!!

Thank you for your review. We appreciate your efforts to penned down certain lapses in our services rendered . Its been our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. And we have fallen short to the guest expectation . We will take corrective action wherever required . Do visit us again to see the difference.

Warm Regards
Harish Purohit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017 via mobile

The Kumar Resort has a lot of activities in one place.You have a water park for the kids who can also engage in gaming.It has a delightful outdoor sort of cafe where you can watch the Highway traffic as you indulge in coffee and leisure.The Fish Spa is unique as Doctor Fish nibble at your toes and give you a ticklish massage.Its a lovely way to spend a Sunday

Stayed: December 2017, travelled as a couple
Thank Tonymel64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KRLonavala, Manager at Kumar Resort & Water Park, responded to this reviewResponded 3 weeks ago

Dear Guest ,
Greetings !!!!!

Thank you for your review. We are happy to note you have really liked our Resort and also its services. Your appreciation goes a long way to motivate my team members. Its our continuous effort and dedication to see that all the guest are satisfied and they are put to ease when they are in the hotel. Do visit us again

Warm Regards
Harish Purohit

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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