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Citrus Hotel Lonavala
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Reviews (710)
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615 - 620 of 710 reviews
Reviewed 28 December 2011

I selected the hotel after reading reviews on this website. And I was very happy with service and abmiance of the hotel. Hotel is value for money, it is vey clean and neat. As you enter the hotel you can smell citrus. Rooms are very good. We opted for garden facing room. Room is equipped with electronic function keys to operate lights, AC etc,
They have a very good menu for breakfast, you will get lot of variety in food as well as juices. They alos provide A la Carte menu which is unique from Punjabi to Continental. pizzas are very tasty.

Hotel should put a signboard on highway near Surya resort turn. Also they can put reach to us road map on their website.

Room Tip: Look for a Garden view Room. You can see the garden from your room. & Can get Idea about the menu in buffet ;-)
  • Stayed: December 2011, travelled as a couple
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Thank Siddhesh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded 18 January 2017

Dear Mr. Siddhesh,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

At The Citrus Hotels, we are committed to exceeding our guest’s expectations and your feedback motivates us to strive harder. We believe, it is the small details which make a big difference and help us create very special moments for our guests.

I do look forward to seeing you more often at Citrus and will look to meeting you up soon

Warm Regards,
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2011

Had travelled here for business purposes. Rooms are good. Buffet spread is good and especially the restaurant loctaion is very good. Must try thier Pizzas. Hotel is located in very interiors and that becomes a little difficult to locate. They can improvise on rooms a little.

Room Tip: Must try thier Pizza's
  • Stayed: April 2011, travelled on business
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Thank Ritzy313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded 18 January 2017

Dear Guest,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

I apologise for the inconvenience caused to you during your visit to the hotel. Kindly accept our sincere apologies for not giving you the high standard of hospitality which is the general norm of our hotel. The problems that you mentioned have been brought to the attention to our heads of department. While the lack of service you experienced is unusual and not the standard of our hotel, We apologise for the inconvenience and annoyance those incidents caused.

I request you to please treat this incident as non-representative of the Citrus experience and give us another opportunity to make amends.

you may reach me on sandeep.chandan@citrushotels.in for any further assistance.


Regards
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2011

We stayed with Cirtus Lonavala for a night in December 2011. We were 8 of us and therefore took 2 suites with 4 people in each. The rooms were nice and comfortable. They offered us 2 mattresses which were comfortable. The rooms are well laid out with a living room and a bed room. Each has a separate TV. The bathroom was really nice and clean with good fittings. The service was also quite good.

We loved the location of the hotel. It is off the main road in Lonavala in a quite and peaceful lane. There is an open air dining place with artificial turf laid on the ground. The swimming pool is under construction. Once that is up it would be amazing to unwind here.

Our room was on the first floor (No lifts remember !!). The hotel also has a small games room with a pool table, carrom board, air hockey and fuss ball facilities.

Food - we had dinner in the evening at the hotel. It was a nice buffet spread. However the food was very oily. We observed the same thing for the breakfast where the variety was really superb but most of the stuff was far too oily for our liking. We did mention this as a feedback to the hotel and hopefully they should act on it. The taste and presentation was nice. Gives you the feel of a fine dining restaurant.

The staff is slightly under-trained and at times took time to understand our instructions.

However overall I would definitely recommend this place to anyone who wants a quick and reasonably priced break from the routine. The location is extremely good (Walking distance from the station and the bus stand) and everything in the city is accessible easily.

Room Tip: Take a room facing the restaurant.
  • Stayed: December 2011, travelled with friends
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Thank saneguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded 18 January 2017

Dear Mr. Sane,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

At The Citrus Hotels, we are committed to exceeding our guest’s expectations and your feedback motivates us to strive harder. We believe, it is the small details which make a big difference and help us create very special moments for our guests.

I do look forward to seeing you more often at Citrus and will look to meeting you up soon

Warm Regards,
Sandeep Chandan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2011

I enjoyed the stay.. Location was neat and clean and well made..
Must visit for family looking for a qucik break.... enjoy and relax in hotel.. You will appraise me for this advise.. My family enjoyed more than me..

  • Stayed: May 2011, travelled with family
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Thank Alok959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded 18 January 2017

Dear Mr. Alok,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

At The Citrus Hotels, we are committed to exceeding our guest’s expectations and your feedback motivates us to strive harder. We believe, it is the small details which make a big difference and help us create very special moments for our guests.

I do look forward to seeing you more often at Citrus and will look to meeting you up soon

Warm Regards,
Sandeep Chandan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2011

After going through hotels on net i decided to book this one as Avion hotel was full where we usually stay. Got some mixed reviews for this hotel and seeing the price which was on higher side was not sure how good it will be.
So after a great drive to Lonavala from Mumbai, we went to this hotel. From the old Mumbai pune highway in lonavala u take right where ST stand is and then to left from telephone exchange goes a lane straight to this hotel, though its hardly 8 mins walk from main road, its still quite calm and pleasant and less noisy than most hotels on highway.

When you enter the hotel, you get a citrus smell and u feel quite fresh from it. You can see the tidyness and cleaniness from the reception itself, its very organised. Had a smooth checkin and went to our premium room.

They have some 50 rooms in all, Premium rooms are good, had a cosy bed for 2, a sofa, mini bar, and bathrooms were extremely clean with all toiletries. though premium rooms could have been a bit bigger.

Mini bar is chargeable but i found it quite reasonably charged in compare with other hotels. They have a DVD and LCD, almost all channels were coming which was good to see.

Then went to their garden resturant which was quite unique in the sense, it was quite clean and gave a feeling which normal resturant does not have, cozy sofa placed in garden, they cook in front of u, quite interesting. Had buffet which had a soup, 2 Veg, 2 non veg, salads, dal, 2 rice items, breads and rotis, sweets. some of the items were really good and it cost us Rs 350/- per person which is good.

Breakfast was great, infact had more variety than we tht, they have idian, english, choice of eggs, southindian like idli, Dosa(which they make in front), medu vada's, 2 juices, milkshakes.

Also they have a mini theatre around 20 ppl i guess, they play a movie around 3 in afternoon and one at night.
They have a spa too,,,,did head massage at Rs 700/- and they gave me a 20% discount on it.
Probably only thing missing is a Swimming pool. But if you go to barbi or pavna dam to have a bath i guess u wont swimming pool that much.

Other than swimmingpool, it has everything, Yes price is on higher side like we paid 6000/- a night for premium rooms but then again every holiday is maharashtra is quite pricey...so we were ok with it.

I would recommend this hotel to all.

Room Tip: Check out rooms before booking, as executive rooms are a bit smaller.
  • Stayed: December 2011, travelled with family
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2  Thank Arunabh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandeep C, General Manager at Citrus Hotel Lonavala, responded to this reviewResponded 18 January 2017

Dear Mr. Arun,

We would like to thank you for taking your valuable time and effort in sharing your feedback as it enables us to measure and improve our performance.

At The Citrus Hotels, we are committed to exceeding our guest’s expectations and your feedback motivates us to strive harder. We believe, it is the small details which make a big difference and help us create very special moments for our guests.

I do look forward to seeing you more often at Citrus and will look to meeting you up soon

Warm Regards,
Sandeep Chandan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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