We decided to book hotel Chandralok in Lonavala after reading numerous reviews on tripadvisor and other websites for a weekend getaway...Though the hotel wasn't all that bad, it was nowhere close to what we expected. There were a number of issues with the hotel that left us disappointed..
The biggest issue for us was the food. They primarily offer Gujarati thali with very few other options. Now, the thali which they offer is nowhere close to the authentic Gujarati thali and for non-gujarati people, it could become a nightmare if they have to eat the same sort of food again and again!
Another big issue was the professionalism of the staff. The staff didnt seem much trained or professional. We had to ring up a number of times before someone would pick up the phone for room service and the staff wasn't able to converse well at times.
Moreover, the rooms felt smaller than the advertised pictures and there was some sort of stinking smell all the time, and staff's clothes were also smelling bad.However, when we talked to some other tourists, we came to know that most of the hotels in Lonavala have the problem of stinking because it rains there all the time and maintenance is very difficult.
On the positive side, the bed in the room was comfortable, the LCD TV was decent and the hotel was close to the marketplace.
Overall, I would say go there only if you dont have better option.
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