This hotel was on a rocket to becoming a true Crowne Plaza property. Unfortunately, a management change late last year has resulted in a new GM and staff that are all inexperienced in the hospitality industry.
The entire management team has changed and the hotel is regressing quickly to a local Chinese type property. What dies this mean? It means 98% of the staff CANNOT speak English and the western food options are poorly executed. Rooms are not cleaned consistently and everything is becoming geared towards Chinese tourists.
The Executive Lounge staff cannot speak English and have no idea how to handle foreign guests.
There are a few good staff members remaining who worked under the previous management, but I suspect they will also soon depart, as they are a much higher caliber than the incoming local level staff.
As a Spire Elite IHG member and frequent visitor to this hotel, I am disappointed to see the hotel go backwards so fast.
If you are a western visitor looking for excellent service, good food, and the ability to communicate with the hotel staff - look elsewhere. The overall cleanliness, food quality, and service are going downhill fast.
This hotel used to be THE place to stay in Zhangzhou. For now, I would choose the Wanda Realm.
- Room Service