Everything about my pick up order went poorly. The restaurant sits on a narrow strip of land that does not provide adequate parking. That is mitigated by the adjacent shopping mall that has plentiful parking, but if you decide to seek parking by the restaurant, you can get trapped in the single lane around the building. A truck parked outside the main entrance locked me in place for over five minutes when I went to pick up.
I had a $20 promo card to use as part of my payment for the pickup order. These cards were distributed widely in December, with one awarded for every $100 gift certificate purchased. Their use should be simple and routine, but I had to wait over 10 minutes for a manager to swipe the card, as the hostess did not have sufficient authority to do so. Between the parking delay and payment delay, I was on site just over 20 minutes, so you can imagine the temperature of my meal when I finally got home.