Before I arrived I didn't feel good about the resort. I called several times and the staff, although friendly, did help past my questions. No I'm sorry or we can do this or that. They just stuck to the company/resort answer. No going out of the way to help or accommodate.
Once I arrived I was greeted very professionally and the unit, one bdrm, was clean and well equipped. The staff met all my needs every time I had an issue. The unit is away from the main resort and had a separate pool across the street from my unit. The grounds where clean and well maintained. I had the pool all to myself. The construction on a new hotel next door wasn't too bad and it's almost finished.
WIFI did not work at all during our stay. Front desk just said it must be something wrong, never fixed it.
Overall, much better than I thought it would be.
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- Also Known As:
- Gatlinburg Town Village Hotel Gatlinburg
- Town Village Hotel Gatlinburg