We have stayed with Chalet Village 4 times now and keep coming back to them for their well-maintained properties and customer service.
This time we stayed at Creekside Serenade at 419 Wiley Oakley Dr. We like this area of Chalet Village because it is the closest to the road between Gatlinburg and Pigeon Forge. This chalet has a wooded view and is semi-private. Our biggest complaint is that this chalet overlooks another one and the one part that faces the other chalet is where the hot tub is. There is no screen there at all. We tried to finagle the hot tub cover to block the lookyloo's that never seemed to go inside all weekend, but part of it was bolted to the deck. Our only suggestion is to please put up a privacy screen there.
Otherwise, we were pretty well pleased with this chalet. It has two bedrooms, one on each level, both with king beds and LARGE jacuzzi tubs. There is also a vanity with sink and large mirror in each bedroom in addition to the sink, toilet and shower that is seperate. Each bedroom had a TV/VCR combo (NO DVD player) in the bedroom. It took us awhile to find the laundry closet since there were so many closets in the chalet. There was a pool table and TV downstairs and a small deck. Upstairs was the kitchen and dining table. The chairs at the table were a little wobbly. The main TV did have a DVD player but we couldn't get the remote to work at all, even after buying new batteries and had to change the channel by hand and not watch DVD's. There is high speed internet access set up at a desk with lamp that was nice and appreciated.
Level parking and not too many stairs. Minor housekeeping issues like cobwebs and one bathroom had no toilet paper. there are no kleenex here, but we brought our own. our biggest complaint was the TV remotes and the lack of privacy on the hot tub deck, both easily fixable.
All in all, we have been to a lot worse places in the Gatlinburg area as far as chalets are concerned. We have found that Chalet Village, is up to date and their pictures don't lie. Their customer service is excellent as well.. We will be back.
- Official Description (provided by the hotel):
- Luxury 1 to 8 bedroom cabins and chalets. Chalet Village has been family owned and operated since 1972 offering location and quality accommodations second to none. Our cabins are adjacent to Gatlinburg, The National park, & Pigeon Forge. We offer year round access & the perfect cabins & chalets for any vacation stay. ... more less
- Also Known As:
- Chalet Village Hotel Gatlinburg