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All reviews great location creek side within walking distance parking lot creekside room room was clean ober gatlinburg the breakfast area free breakfast first floor balcony overlooking convention center pool and hot tub national park king room hot breakfast would stay here again
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Reviewed 4 April 2018

The staff was friendly and the room was clean and spacious. The overall quality was really good, nice place to stay in great location. The only problem we had was with the room location. We booked a king on the river for our Anniversary and was promised such room. When we arrived the room we received was a parking lot view and were told that was all they had. We did not let that interfere with a wonderful weekend but it was a bit of a let down. We have always enjoyed Hampton Inn stays everywhere we have been, this one was as expected with the 1 big exception.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton
1  Thank GSN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jbalagawa, Manager at Hampton Inn Gatlinburg, responded to this reviewResponded 5 April 2018

We appreciate your feedback, and take your comments and suggestions seriously. We thank you for your kind comments next time call us ahead of time and we will do are best to make sure you are over the creek.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

A 28 year fire fighter fell through a floor couple years ago. My back and sciatic give me fit occasionally. Walked up to counter and without reservation staff accommodated my needs and saved my vacation. Had a cabin few hours away. Every detail was nice clean warm and friendly. The facility and hospitality made me a definite return and customer at Hampton Inn's when I choose to stay away from home or on a trip.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank fyregym2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jbalagawa, Manager at Hampton Inn Gatlinburg, responded to this reviewResponded 4 April 2018

hank you for the nice comments and we enjoyed having you here as well. We look forward to seeing you next time you are in town. thank you

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Reviewed 1 April 2018

Room was not that claim to hear all kinds of noise through the walls the weatherstripping on the door with mom if you could see outside when the doors closed the breakfast buffet was disgusting your food was sloppy they did not look appetizing The swimming pool is closed the only operating ice machine was on the first floor the elevator took forever approximately 10 minute wait additionally triple visor makes it very very difficult to leave a bad review this is my fifth time trying to submit those messages and triple visor that instead of leaving a bad review I should be on vacation I will not use TripIt visor again the Hampton Inn in Gatlinburg Tennessee the cost charge for the room was more than what the room was worth the workout room was dirty

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank mark53762018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miri L, on behalf of management at Hampton Inn Gatlinburg, responded to this reviewResponded 10 April 2018

Dear mark53762018,

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our guests have a great stay as we are all about Satisfaction Guaranteed. Thank you for your feedback and we hope you will come back and stay with us again.

Thank you,
Miri L.

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Reviewed 31 March 2018 via mobile

Had a great stay here while on vacation in Gatlinburg. Friendly and helpful staff, clean and comfortable room right on the strip within easy walking distance of all the hot spots. We would stay here again. Be sure to get a creekside balcony room!

Date of stay: March 2018
Trip type: Travelled as a couple
Thank MV110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

We got a room by the creek and I can’t begin to tell you how relaxing it was to hear the creek running! Beautiful view and very close to the attractions we love!! There is a little local pizza place that tucked in out of the way. Excellent gyros!

Date of stay: March 2018
Trip type: Travelled with friends
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jbalagawa, Manager at Hampton Inn Gatlinburg, responded to this reviewResponded 1 April 2018

Thank you for the kind words and for staying with us we look forward to see you next time

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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