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Reviews (1,097)
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All reviewsbreakfast buffetoutdoor poolglass elevatoran older hotelthe main stripdowntown areaflat screen tvtrolleypaviliontnsmokiescreekstream
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52 - 57 of 1,097 reviews
Reviewed 30 March 2018

This is the second time we have stayed here and were not disappointed. It has very friendly staff that go above and beyond to make the stay great. Breakfast at the lobby will run about $11 but the food is great if you don't want to venture out. It is within walking distance of the strip and has a back way in to avoid the Gatlinburg strip traffic. Easy access to the park as well.

Room Tip: The pool closes at 11pm so if you want a quitter evening steer clear of pool side rooms
  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank indianacupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pankeeta, Manager at Glenstone Lodge, responded to this reviewResponded 1 April 2018

We certainly appreciate the excellent review! TripAdvisor is a great channel to share your positive experiences with other travelers.
We're glad that you enjoyed staying with us and you have decided to share your positive experience. Reviews like yours are very gratifying for our staff and empower us to make your next experience an even better one; so for that we thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018 via mobile

Check in Receptionist John was super helpful, and very understanding with our late check in. He was an outstanding employee, John explained the area, best places to eat while out, we were given along with a map that was great for our first time staying in the area! we will make it a yearly trip thanks to the friendly and warm environment, keep up the great work John Love the toasty fire place !

Stayed: March 2018, travelled as a couple
Thank jmrose9122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

We had a great stay. The hotel staff were on their A game in every way! The pool area was nice. (They have a in door & out door pool). It was 5 min walking distance to downtown Gatlinburg. I will stay here again! Everything was great!

Stayed: February 2018, travelled with family
2  Thank GBillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pankeeta, Manager at Glenstone Lodge, responded to this reviewResponded 28 February 2018

Hello GBillips,
Thank you so much for your 5 star review. We're so glad you had a great time. I will give pass along your compliments to my team as we continue to make your next experience even better.The location of the hotel does make it very convenient to access all that downtown has to offer. We look forward to see you soon!

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Reviewed 7 February 2018 via mobile

We stayed at the Glenstone for our church’s youth retreat. I had not been there in years and was a bit concerned about cleanliness. The rooms had been updated and the beds very comfortable. The rooms were extremely clean- I was very pleased. Yes, the Glenstone is showing wear in places. But it was clean! Our meeting room was perfect. We ate breakfast at the hotel every morning. It was very good!

Stayed: January 2018, travelled with friends
1  Thank paintmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pankeeta, Manager at Glenstone Lodge, responded to this reviewResponded 10 February 2018

Thank you for taking the time to share feedback on your recent stay with us. I am glad you enjoyed our new rooms and it's cleanliness.I will pass along your compliments to our restaurant staff as we continue to do our best to make your next stay better each time.
Look forward to host you and your church youth group in near future!
Best Regards,

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Reviewed 3 February 2018

First time visiting this area. After spending a week at a lodge 30 minutes away, this one by far was much better. Even though the room was facing the outside parking lot, it was pretty cool. So cool that one night while me and my family were sitting in our chairs outside we saw a black bear. Being able to walk around town was great too. Thank you for a great stay.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Service
Thank TheTruthHasBeenTold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pankeeta, Manager at Glenstone Lodge, responded to this reviewResponded 5 February 2018

Thank you for staying with us and taking the time to post your comments regarding your stay at the Glenstone Lodge. I am so glad that you and your family had a great time.The location of the hotel does make it very convenient to access all that downtown has to offer.
I will give pass along your compliments to our team as we continue to make your next experience an even better one.
Best Regards,

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