My room was infested with cockroaches and several other species of insects. They nested in my luggage and I have been unable to exterminate them. There were at least 25 cockroaches in my luggage that migrated from the walls and floor of my room (#309) into my belongings. It ruined my trip and caused me intense anxiety akin to living out a horror movie. I stayed at the YMCA once before and did not experienced anything like this. I spoke to Emma Isles, Membership and Guest Rooms Director, to request a refund but she accused me of making up this disgusting experience and denied a refund.
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