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All reviews convention center front desk starbucks coffee nice hotel marriott properties traveling cross country in town walking distance would stay here again up to date spent one night here parking lot indoor pool road trip king room staff was very friendly the room was nice
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Reviewed 12 October 2017

Great new (or just in excellent condition) hotel right in the middle of downtown. Right next to the convention center. Rooms were new or remodeled and attractive large gathering area in the lobby.

Only strange thing is that on Sunday when we went down to get breakfast it was closed at 10:30. And they were not serving lunch until later.

Friendly and helpful staff.

  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017 via mobile

Room is nice enough, but the "restaurant" is an extremely limited bar with an extremely limited menu of bar food, all at premium prices. The room is no bargain, either. There was no directory to local restaurants, entertainments, or anything. I've been better served at establishments costing half or less than what we spent here for food and lodging. I had a choice between Courtyard and Doubletree, side by side. I clearly made the wrong choice. Two thumbs down.

Stayed: October 2017, travelled with family
1  Thank Nancy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

We have become quite fond of Ft. Smith during our drives across country. This time we wanted to stay right downtown, walking distance to the shops and restaurants on Garrison. I was pleasantly surprised that the Marriott Courtyard was offering a very good AAA rate, $85 plus tax for a king room, so we booked. The hotel appears to have had a recent renovation. Everything was fresh and new and quite comfortable. The room decor is a little odd: a curved couch and large, rolling ottoman in the corner. Plenty of storage space, with a closet plus an armoire. The window opened slightly, so we got some fresh air. However, we still needed the A/C and it loudly cut on and off all night. If the window had opened fully, we could have done without the A/C. There was a very tiny fridge, which froze and ruined several of our food items. No microwave at all. When I mentioned these problems at checkout, the clerk said we could have gotten a microwave had we asked. He shrugged off the frozen food problem. Of course, Marriott does not offer free breakfast. Very quirky and stingy of them. They have a bar that doubles as a place to order food and Starbucks coffee. It was mostly empty when we were there. I did buy coffee, which was quite strong. I don't mind the lack of complimentary coffee or breakfast given the low room rate. I would not, however, be satisfied with the trade off if the rate was higher. I used the fitness room, which was small but adequate. There was an attractive indoor pool. The free Wifi worked very well. The check in clerk, Madison, was excellent. We would stay at this Courtyard again if the rate were just as reasonable.

Room Tip: there are no views, so which way you face probably doesn't matter
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank X-NYr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017 via mobile

Started off bad we book this hotel because of their indoor pool and we called for reservations several weeks advance they did not notify us about the pool being closed for renovations even after we pacifically asked about the pool however after I called to Marriott they more than made up ford took care of me and my family really well free breakfasts is all around even a free night stay was added to my point this is one of the reasons I always try to stay at Marriott the customer service at this Marriott is probably the best I've ever seen and the food is great will definitely recommend this place and would definitely stay here again just hope they get the pool fixed by then

Stayed: September 2017, travelled with family
Thank Randy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

Our reservation was slightly different than we thought. I called and spoke to Kristen Brasel to confirm our reservation. She was extremely helpful and clarified our arrangement. We were fortunate to meet her today and checked in, happy with our room. This is our fourth stay at this Courtyard. Highly recommend this hotel. Larry

Stayed: September 2017, travelled with family
1  Thank GoPlaces690232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HEATHER S, Manager at Courtyard Fort Smith Downtown, responded to this reviewResponded 11 September 2017

Larry, thank you so much for your kind words and Praise of Kristle and the hotel. We look forward to your next visit.

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