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“not really their fault”

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The Thunderbird Inn
Ranked #34 of 115 Hotels in Savannah
Certificate of Excellence
GreenLeadersGold level
Reviewed 26 August 2017

We booked our reservations through Groupon. As the hotel didn't have our number , they had no way to reach us. We got there and the place was closed! One of the staff met us and explained the water situation and told us that we had been rebooked at the Quality Inn around the corner. We srre disappointed, we were really looking forward to staying there. We may try again next year, but we will call first!

Room Tip: Confirm that the issues have been resolved
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Stayed: August 2017, travelled as a couple
1  Thank Cindie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 1,735 reviews

Reviewed 23 August 2017

Got an email from the Thunderbird Inn saying my September reservation was cancelled and they were sorry. Called the hotel and was told the same thing, no options for alternative hotels or any advice. So I and my friend cancelled our trips at $200 expense each (after making sure there was no hotel in the historic district we could get at a decent rate on such short notice). A week later I get a call from Crystal telling me that we had been moved to another hotel. I was stunned and explained the email and previous call with the Thunderbird Inn and Crystal just said "I am so sorry, I am going to have a manager call you back about this tomorrow". Tomorrow was 5 days ago. I am so disappointed in the Thunderbird Inn's response to this that when I do re-book, I will probably (and sadly) have to find a different hotel.

Stayed: August 2017, travelled with friends
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

No complaints! Loved the oldies playing in the parking lot and the RC and Moon Pies..great retro decor...friendly service...eco friendly shampoo and soap dispensers...and we walked EVERYWHERE safely! (Even at 1 in the morning lol)

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Angie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017

I booked this hotel in May for a Girl Scout trip to Savannah to visit the Juliette Lowe House. We get to the hotel and it is closed, with a sign on the door saying it was closed due to water damage. I contacted the number on the sign, got a 3rd party answering service, and was left with no place for my troop to stay and at midnight Im having to find a new place to stay. We were there the last week of July and to this date I have not heard from the hotel. Luckily enough I booked through a third party vendor so I was able to get my money back, but I do not feel the hotel handled the situation well.

  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
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2  Thank carmen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

Like many others have mentioned, the Thunderbird had a major flooding issue when of the city's sewer lines backed up in mid July and forced the hotel to close completely down. We booked our our room about a week or so before this happened and had no clue it was closed on the day of our arrival. We were met outside by a manager named Jessica. She told us that since we booked through Orbitz, someone there should have contacted us and rebooked us at another hotel. She invited us into a make shift office in one of the rooms and helped us contact Orbitz. She was GREAT! 1) She insisted Orbitz place us in a room in the same area of the Thunderbird. 2) She personally called another hotel and asked them to hold a room for us. When Orbitz said they couldn't find us a room, she told them there was one waiting for us. 3) She made sure that we weren't change more for the new room. 4) She let us park at the Thunderbird for free. The other hotel wanted $30 a day.

I'm disappointed that we didn't get to stay at the Thunderbird but I'm really impressed how the situation was handled. We also got a chance to see what a room there looks like. Very cute, nice retro feel. We would definitely consider booking here again.

For anyone interested, the hotel we were moved to was the Fairfield on MLK. The staff was amazingly friendly. They knew why were being relocated and were very quick and accommodating. Room was new, clean, and modern. I would considering stay here again also.

  • Stayed: July 2017, travelled as a couple
    • Service
1  Thank Eirila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Thunderbird Inn

Address: 611 W Oglethorpe Ave, Savannah, GA 31401-2305
Phone Number:
Region: United States > Georgia > Georgia Coast > Savannah > Yamacraw Village
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#3 Green Hotel in Savannah
Price Range: $194 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Thunderbird Inn 2*
Number of rooms: 42
Official Description (provided by the hotel):
Meet-up at our delightfully quirky motel where refined Savannah's so-historic location and so-hip eccentricities hook up. Discounted Savannah lodging was never so much fun! Hotel rates include Moon Pies and Krispy Kreme donuts! ... more   less 
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Also Known As:
The Thunderbird Hotel Savannah
Thunderbird Hotel Savannah

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