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All reviews double tree white noise machine city market great location front desk cookies historic district bay street valet parking valet staff within walking distance street noise beautiful hotel breakfast buffet upon check great place to stay definitely stay here again
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Reviewed 11 July 2018 via mobile

We stayed at this hotel to visit Savannah for our 15 year anniversary. It is a wonderful hotel that is very clean and comfortable with very friendly and professional staff. We had an issue with the whirlpool in our first room and they did not hesitate to move us to another room and apologized for the inconvenience. They always had cold bottles of water free to guests at the vallet station and even delivered bottles of water to our room one evening when it was very hot outside. This hotel is situated in the perfect location with city market behind the hotel and the river in front. We could see the huge cargo ships going down the river from our room on the 4th floor. I would highly recommend this hotel if you are visiting the historic district!

Stayed: July 2018, travelled as a couple
1  Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthPoint78, General Manager at DoubleTree by Hilton Savannah Historic District, responded to this reviewResponded 12 July 2018

Lori, thank you for choosing to celebrate your 15th anniversary at DoubleTree by Hilton Hotel Savannah Historic District. We are delighted to know that our associates took good care of you through your entire stay and that our location was just perfect for your visit. Thanks once more for recommending us to the future travelers, and we look forward to welcoming you both soon.

Paul Komanecky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

Start to finish. John at valet helped us with baggage very informative. Nautica at desk consistent attentiveness. Beautiful room. Soft beds ,great views ,great bar clean and pristine. Recommend to everyone

Stayed: July 2018, travelled as a couple
1  Thank BMF70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthPoint78, General Manager at DoubleTree by Hilton Savannah Historic District, responded to this reviewResponded 11 July 2018

Thank you for taking time to share such wonderful feedback about your stay at the DoubleTree by Hilton Hotel Savannah Historic District. We are delighted you enjoyed every aspect of your visit to our beautiful city and especially loved our Southern hospitality. We hope when you come back to Savannah, you will only choose our hotel as your home. We look forward to your next visit with us!

Paul Komanecky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018 via mobile

Such a nice hotel and so close to all our favorite restaurants in downtown Savannah! Such a relaxing environment in the bar! Ask for Ann! She took great care of us. Also, Brittany and Nautica greeted with a warm cookie!!

Stayed: July 2018, travelled as a couple
Thank Nicole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthPoint78, General Manager at DoubleTree by Hilton Savannah Historic District, responded to this reviewResponded 11 July 2018

Nicole, thank you for staying at DoubleTree by Hilton Hotel Savannah Historic District and for posting your wonderful comments about the Southern hospitality of our staff. We are dedicated to providing a warm welcome and a comfortable, stress-free experience for each guest, and we are happy to know we did that for you. We hope you will come back to see us whenever your travels bring you back to our beautiful seaport city.

Paul Komanecky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2018

If you are going to visit Savannah, GA, this is the place to stay. It is in the heart of the hostoric district where there are many things to do. The hotel is very clean and the staff does everything they can to make you feel comfortable. The nice gentlemen running the valet parking were outstanding and took great care og my car. The concierge was very helpful.

Room Tip: I was a very desirable room.
Stayed: July 2018, travelled as a couple
Review collected in partnership with this hotel
Thank wmoverbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthPoint78, General Manager at DoubleTree by Hilton Savannah Historic District, responded to this reviewResponded 10 July 2018

Thank you for staying at DoubleTree by Hilton Hotel Savannah Historic District and for posting your wonderful comments about the Southern hospitality of our staff. We are dedicated to providing a warm welcome and a comfortable, stress-free experience for each guest, and we are happy to know we did that for you. We hope you both will come back to see us whenever your travels bring you back to Savannah.

Paul Komanecky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2018

Positives:,excellent service by Amy -the bartender; Tucker and Brittney - valet and room porters; Kaitelyn - dinner service. Awful service: Sakinah- did not acknowledge us at check-in. Around 2:00 pm called th front desk regarding room service because no one answered the room service phone line. Sakinak informed us that the kitchen was closed until 4pm. I questioned this because the menu in the room stated "all day dining service" and she said it would not open until 4 pm. We were later informed at dinner that there was absolutely all day service. We had a long drive from Florida and being that my husband is handicap it made me have to run out and get him some lunch before I could leave him to rest up and so I could enjoy my afternoon in Savannah. We ate dinner later that evening in the hotel. As noted we had super service by Amy and Kaitlyn however the food was awful. No wonder the dining room only had one other couple dining!

The hotel is clean and very nice. Valet is convenient at $30. a day .
We made a reservation for a handicap walk in shower room, got a handicap with a tub that one had to step into. A disaster waiting to happen for my husband . Again, more work for me helping him mannually bath. When we first arrived I called the front desk and ask about the accomdations being wrong and was told by "S" that since I booked in Expedia that I couldn't change the room. That statement really angered me since we called Hilton direct!

Noisiest room ever! Lots of street traffic!

Room Tip: Talk directly to the hotel.
  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Mbreau11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorthPoint78, General Manager at DoubleTree by Hilton Savannah Historic District, responded to this reviewResponded 10 July 2018

Hello Mbreau11:

Thank you for staying with us, and for the nice comments about certain staff members. We were disappointed to see your feedback in other areas and hope you will accept our apologies for the problems you experienced. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that the frustrations you experienced are not acceptable, nor are they normal at our hotel. We will learn from your comments and measures will be taken to help prevent such issues from occurring again.

Sincerely,
Paul Komanecky
General Manager

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