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“Awesome fun”

Velocity Air Sports
Ranked #34 of 42 Fun & Games in Jacksonville
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Velocity Air Sports, LLC is a Family Fun Center that has a Massive Continuous Trampoline Field, Ninja Obstacle Course, AirSlam Basketball, Dodgeball Stadium, Olympic Size Foam Pits, Slack Lines, Aerial Silks, Trapeze bar and a Kiddie Court for Kids under 48". Velocity also has a state of the art Arcades and Amazing Redemption Prizes! Come JUMP with us!
Reviewed 6 April 2018 via mobile

This place is great for ALL ages and abilities. I took two 10 yr old girls. We had a blast. We only did one hour and then spent some money on some games. They have trampolines, dodge ball( which was so fun) obstacle course , balancing pit, basketball, jump pit and a trapeze ,which was soooo fun. You get socks there. There are lots of lounge areas if parents do not want to participate. But I highly recommend participating. It was so much fun and great exercise.
Will definitely return. Wish they had adult only nights. Haha

1  Thank Shelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"obstacle course"
in 3 reviews
"great exercise"
in 2 reviews
"ninja"
in 4 reviews
"dodgeball"
in 2 reviews
"trampoline"
in 4 reviews
"blast"
in 3 reviews
"fun"
in 7 reviews
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3 - 7 of 21 reviews

Reviewed 19 March 2018 via mobile

3 yr olds in dodgeball with teens... Say what? Saw a 3 yr old get smacked in face w ball.
Your typical tramp park. Need updated parent waiting areas w more outlets for phones

3  Thank Shauna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

Bad experience! Do not purchase tickets online! They will not refund any purchases. I even called and spoke with a manager the week before and was told they would refund the tickets we could not use do to the kids being sick. Was told it would take 7-10 days to process the refund because it would have to be sent to the main office for processing. That was acceptable. When we arrived we spoke to Ms Laurie Berlant who stated she would not do a refund. Stated the tickets would be honored at any other time of our choice. Basically, we have your money and don’t care if you come back or not. I will not give this place my money ever again. Based on the GM’s attitude, she doesn’t care if we come back. Great customer service...NOT!! I suggest you DO NOT make any online purchases for passes or tickets. No where on the online purchase process was it stated they do not refund. Once I started looking i found it buried in a Q&A page. Misleading and only identified if you look for it! I do not recommend this place based on sketchy unclear and poorly advertised policies! Recommendation to owners and management...STATE YOUR POLICIES CLEARLY IN THE ONLINE CHECKOUT PROCESS!

Thank Doug L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori H, Public Relations Manager at Velocity Air Sports, responded to this reviewResponded 5 February 2018

Hi Doug, We are happy you contacted us about your concerns. Feedback is a gift and always helps us get better so we appreciate it. I assure you safety and customer service are out two biggest priorities. And we will definitely put the no refund policy on our website. Thank you for that suggestion. I’m sure you understand that just like purchasing anything else that is a ticket with a limited allotment time or number available , once you purchase the ticket , they are non- refundable . Ex. Movie ticket , amusement park ticket , concert or event.... we only have a certain number of jumpers per hour that we are allotted per hour and must adhere ti this strictly therefore once a ticket is purchased it is taken Out of our allotment we have to sell. That spot is now taken according to our system because we have to adhere to capacity limits. I hope that makes sense. With that being said, we are appreciative of your suggestion and will have it added very clearly online today. Sorry for the confusion.

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Reviewed 11 July 2017 via mobile

The place is a decent value $15 for an hour access includes to trampolines, ninja course and som jumping pits. Probably best for young teens. Little kids can be pushed over or jumped on. About 20 trampolines and bounce offs. Okay for a rainy day

Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori H, Public Relations Manager at Velocity Air Sports, responded to this reviewResponded 12 July 2017

Thanks JW!

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Reviewed 13 February 2017 via mobile

Awesome! We had a 10 yr olds Birthday Party here. It was the best party yet. All 15 girls had a blast. Great exercise, what a work out. The facility is clean and staff is very professional. We had an attendant assigned for the party. He was fantastic!! Thanks for a great day!

1  Thank PGPioneers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori H, Public Relations Manager at Velocity Air Sports, responded to this reviewResponded 14 February 2017

Hi PGPioneers!
Thank you so much for taking the time to write a review and for the Awesome 5 Star Rating! We will definitely pass along kudos to our staff!
We are thrilled your Birthday girl and all her friends had a Blast at Velocity Air Sports! Thanks again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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