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Reviews (914)
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All reviews jacksonville airport double tree warm cookies close to the airport an early morning flight rental car a hilton honors member front desk staff very nice hotel bed was very comfortable convenient location definitely stay here again shuttle
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Reviewed 21 April 2021

I can’t express enough how dissatisfied and disappointed I was with my experience at this hotel. Unfortunately I will not be staying at this facility when I return. The rooms were very small and smelled..

Date of stay: April 2021
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Review collected in partnership with DoubleTree by Hilton
Thank mrngstar9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2021

I should have done more research, I should have read more reviews, I should have stayed somewhere else.

When storms cancelled all the flights out of south Florida on Sunday, I was able to rebook a flight home from Jacksonville for Monday morning. I found the DoubleTree at Jacksonville Airport appeared to be highly rated, so I booked a king studio suite

Should have known when we arrived at 11pm. The front drive looked rather shabby. I had the Digital Key so we went right to the room (317).

At first glance, the room was OK--old but seemed clean. The sofa bed mattress was very thin, so we set up sheets on the sofa for our daughter. The three of us turned in quickly as we had an early flight.

It wasn't until the room got warmer in the middle of the night that the smell of urine became apparent.

In the morning, with all the lights on, I started to see how run-down and worn-out the room really was. Spots on the sheets, hair in the tub, stains on the carpet and sofa. And the smell of urine.

We couldn't check out fast enough.

Hilton and Doubletree should be ashamed to have their brand associated with this property.

Room tip: stay somewhere else
Date of stay: April 2021
    • Sleep Quality
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1  Thank Trey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2021

This hotel used to be very nice. It is very convenient to the airport. However, it is very tired. In need of a major renovation. The air conditioning is very loud, the beds are not comfortable, and the general areas around the hotel look like they haven’t had a thorough cleaning in many years.

Date of stay: April 2021
    • Value
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Review collected in partnership with DoubleTree by Hilton
1  Thank Gatoralum89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2021

Very friendly and professional staff and great rooms at the price point very close to airport. The check in was quick and easy. The rooms are comfortable and clean. You can park your car during your trip and take advantage of their complimentary shuttle to and from the airport. The onsite restaurant is convenient and has good food. I was very satisfied with my experience.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
1  Thank Jasonmrogers36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2021

I have used this location many times while visiting Jacksonville. The proximity to JAX is very convenient, especially when my return flight is early. While the rooms are in need of updating, I have always found this property to be clean. The bed and pillows are of good quality and comfort. However, the shower water pressure is fairly low.

Check in and out was a breeze and the desk staff were very friendly and professional. The shuttle driver, on the other hand did display the level of service one would reasonably expect from someone representing their brand.

In a relative hurry to get to the airport, I was glad to see the shuttle was outside. Ahead of me was a family consisting of 5 kids, a mother and a father. After they loaded their bags into the rear of the van I went to load my golf bag and was told by the driver there was not enough room and I would have to wait for him to return. Short on time I decided to walk to the airport but was even more annoyed when I walked by the open door and the entire first row of the van was completely empty. The other travelers seemly was more accommodating assuring I had a ride to the airport than the employee of the hotel.

I would not hesitate to stay at this property again

Date of stay: April 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank divot316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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