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“Very Good Experience.”

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Red Roof Inn Jacksonville - Southpoint
Ranked #72 of 132 Hotels in Jacksonville
Palm Beach, Florida
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very Good Experience.”
Reviewed 16 February 2012

Let me start off by saying that this Inn is pet friendly, and that I had my dog with me on this trip. They didn't charge a pet fee, which was great. The grounds were fairly clean, the only animal waste I noticed was in the far back along the fence where not so responsible owners allow their dogs to go without picking up after them. The air conditioning unit could use a cleaning because I did notice animal fur/dander on the inside, but not an excessive amount. I never heard any other animals even though I did see one or two others.

The room itself was very nice and very clean, with the only the corners in need of a bit more cleaning which is fairly typical of any chain that isn't considered a luxury. The bed was a bit off of the frame so I didn't feel great in the morning, which is my only complaint (I didn't realize it until I woke up with a bit of a backache). The bed itself was a comfortable bed, though and had I realized the issue beforehand, they may have fixed it. It's just something the staff could keep an eye on in the future. The bathroom was nice and clean.

The desk attendant was very nice and the customer service was great. Other guests were generally friendly which helps with a pleasant experience. Overall, I would definitely say this is a great choice, especially since the price is extremely low and reasonable. I paid $49 total and got a huge room with a microwave and fridge. If I pass through the area again and have to stay, I will definitely consider this place again.

Room Tip: If you don't have a pet, specifically request a room that is not used for pets just to be on the...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josephine M, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, 17 February 2012
Thank you for your great review. We appreciate that you found time in giving us your feedback.

We are happy that you were able to travel with your pet . I will work with my housekeepers to work more in detailing the room. In regards to the beds, I am looking forward to purchase comfortable beds in the near future.

We will look forward in welcoming you and your family again in your next trip.

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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332 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
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  • German first
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English first
St. Augustine, Florida
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 February 2012

I recently visited Jacksonville for a long weekend and decided to stay at this Red Roof. I am a fan of Red Roof Inns, and this one seemed to get steady reviews.
Check-in was quick and easy. We had 2 dogs with us, and I am glad they can stay for free. We received a room on the 1st floor on the back side of the hotel.
The room was clean and very quiet. No noise from the highway or other rooms.
Service was great. The rooms was serviced well, and front desk service was always great.
The pool was closed for the winter.
This hotel is very convenient to I-95, and many fast food restaurants. We could make it anywhere in Jacksonville within minutes. I felt safe and did not worry about my car.
I will be staying here on my next trip to Jacksonville!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PSBChris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, 4 February 2012
I would like to thank you for giving us a good review. Our goal is to always excel in customer service and deliver clean and comfortable rooms. The pool is not closed on winter. It was probably locked at the time you were walking yourdog. The time of operation is from 09:00am to 21:00H. We apologize for the slight glitch in opening the pool.

Please let us know in your next trip about your last room and mention your pet that you will take along with you so that we could make it as your special request. TIna and I normally make it a point to block the end rooms so that your dog could go for a walk by the pool area.

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
Reviewed 2 February 2012

I had to stay twice at is property due to an awful family emergency. Thanks to this hotel and all its staff, it made this tragic event as good as it could be under the circumstances. The housekeeping staff was outstanding, Check-in on both visits was a breeze because very efficient and friendly front desk staff. I can't say enough as far as complimenting this property is concerned. I would also like to add a special 'Thank You' to the manager of this hotel, Josephine Myers for her empathy, kindness as well as graciousness extended to me in a very difficult time in my life. -- My compliments to her and the entire staff ... again, thank you.

Room Tip: Outstanding value for a major hotel chain !!!
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walbeeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, 3 February 2012
I would like to take this opportunity to thank you for your kind remarks and to assure you that we will continue to deliver excellent customer service and clean rooms. I hope that you feel better in the coming days. We will be looking forward for your next stay.

Please email me at jmyers@redroof.com on your next arrival

Yours in Hospitality,

Josephine Myers
General Manager
jmyers@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 February 2012

While the price and location was good - I thought that the hotel seemed very mediocre. We stopped here on our way south for a cruise. We arrived late and the front desk lady was very nice. We got a first floor room. Upon inspection, it smelled a little musty, the carpet could have been vacuumed better, and there was definitely a little dog hair on one of the beds. We thought the mattresses were a little thin too and uncomfortable.

We knew that there was no breakfast but even going to WalMart took a bit too long as it was 10 minute one way drive away. There is a McDonalds across the street.

Our stay was mediocre at best and we decided that you get what you pay for. The low price meant lower quality accomodations than we liked. This property was not for us.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lundve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, 2 February 2012
Thank you for your review. We know that there are other hotels in the area and we truly appreciate that you had chosen us. I am so glad that my desk clerk, Kim, had immediately dealt with your concern about your room. We pride ourselves in giving good customer service and if we apologize if we had fallen short in one area.

We would love you to come back and try our inn again. We promise to make it right.

Yours in Hospitality,

Josephine Myers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
1 review
Reviewed 30 January 2012

Check in was a breeze w/ the Front Desk Staff. Rooms (stayed in double & king rooms) were clean & the bed(s) very comfortable. After a long multi-state drive this hotel was wonderful.

Room Tip: Higher floors are quieter
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DR A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LenoirJacksonville, General Manager at Red Roof Inn Jacksonville - Southpoint, responded to this review, 2 February 2012
Thank you so much for your great review. We pride ourselves in delivering clean rooms and good customer service. Please do not hesitate to email me on your next future arrival.

Yours in Hospitality,

Josephine Myers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof Inn Jacksonville - Southpoint

Property: Red Roof Inn Jacksonville - Southpoint
Address: 6969 Lenoir Ave E, Jacksonville, FL 32216
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Jacksonville
#34 Business Hotel in Jacksonville
Price range (per night): $82 - $134
Hotel Class:2 star — Red Roof Inn Jacksonville - Southpoint 2*
Number of rooms: 127
Reservation Options:
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Also Known As:
Red Roof Inn - Southpoint Hotel Jacksonville
Red Roof Inn Jacksonville
Jacksonville Red Roof Inn

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