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“Good but not great”

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Le Meridien Philadelphia
Ranked #29 of 85 Hotels in Philadelphia
GreenLeadersGold level
fairfax, va
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good but not great”
4 of 5 bubbles Reviewed 27 August 2012

We had an executive suite, but the floor plan was odd. The door opened directly into the sitting area, almost hitting the desk and completely blocking the hallway to the bathroom and bedroom area until it was closed. The furnishings were modern and attractive enough, but not especially functional. We barely had enough drawer space for the two of us to store everything for a week long stay. The bath amenities were pretty basic - only shampoo and conditioner (even lower priced hotels usually provide moisturizing lotion and a few other items these days). We didn't care for the music that was constantly playing in the lobby and the elevators. The service was fine, but not exceptional. The location is convenient. All in all, not a bad place to stay, but I think we could have done better.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jlmob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,224 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 August 2012

Just returned from a delightful weekend overnight in Philadelphia at well-located, friendly, French-chain hotel Le Meridien where our spacious room with edgy minimalist decor was squeaky clean, and extremely comfortable. Staff were particularly welcoming, helpful and accommodating. Late dinner and breakfast at Amuse restaurant were surprisingly outstanding (with a variety of individual needs and menu changes willingly met and baguettes to die for). We could walk to most of our destinations or take the convenient Septa Subway (Just be careful and enter Septa at major entries over weekends because some auxilliary entrances in downtown Philadelphia are locked on Sat. and Sunday and attract homeless camp-outs). Staff also got us taxis when we needed them. We selected Le Meridien for convenience and great weekend rate, but will return for boutique atmosphere, fine service.

Room Tip: Top floor rooms on interior courtyard lack views but are quieter.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elsasol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 22 August 2012

They have bed bugs stay away!!! Service was decent but it's really loud and crazy at nights and they have bed bugs and when I reported it they seemed to not care. Spoke to the general manager and he was really rude and belittling about it. Brushed it off even when I mentioned a employee mentioned the same issue

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ace_deuce1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EvanGM, General Manager at Le Meridien Philadelphia, responded to this review, 27 August 2012
Thank you for taking the time to share your comments. We're devoted to providing a great guest experience at Le Meridien, so I'm very sorry you were disappointed with your stay, and with the resolution of the concern you raised.

As I shared with you during our conversation, we acted immediately upon hearing your concern. Our team thoroughly inspected your guest room and brought in our pest control provider to perform a second evaluation. No bedbugs, pests, or evidence of bedbugs or pests were found, so please rest assured that the upsetting issue you encountered did not originate at Le Meridien.

I regret that you did not have the great guest experience we strive to provide. We have tried repeatedly to follow up with you, but haven't been able to reach you. Please feel free to call me at 215.422.8207.

Sincerely,

Evan Evans
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 August 2012

Great location for convention center. Nice place. Not what you would expect in downtown Philly. Lobby and bar had good ambience. Rooms clean. Staff helpful and friendly. I would hesitate to venture out alone at night, but if you are with others it's ok. Lots of street people, but that is all over the city. Would recomend and would stay there again.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

A surprise awaits you when you walk in the front door. What appears to be one of Philly's well-worn hotels is actually something else entirely. Modern, fun, and a place I'd come back to.

But which room matters. I was in town for a large convention and Le Meridien was one of the convention hotels. I picked it because it seemed upscale; perhaps even trendy.

The room I was assigned to was small; even so, well appointed. However, it looked out onto an interior alley with no hint of sunlight ever to grace the two windows. So I requested to be moved to another room - even offering to pay an upgrade charge. Promptly - VERY promptly and with no fuss - I was moved to another room, a teeny bit larger (this wasn't the issue though) that had sunlight. Lots of sunlight. No fee charged. This made for a highly enjoyable stay.

Yep, I'd stay here again. Everything about the place is fun - modern, trendy, well-appointed, and a seemingly happy group of people staffing the place. But I'd be careful to book one of the (many) rooms that had windows to the world or to the large interior courtyard. There are some smaller number of rooms that face a dark alley - and for anybody who hopes for a bit of natural light, they would be sorely disappointed.

Enjoy! It's a great Starwood hotel and which room matters.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHM008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Meridien Philadelphia

Property: Le Meridien Philadelphia
Address: 1421 Arch St, Philadelphia, PA 19102-1507
Region: United States > Pennsylvania > Philadelphia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Green Hotel in Philadelphia
#16 Luxury Hotel in Philadelphia
#22 Family Hotel in Philadelphia
#24 Romantic Hotel in Philadelphia
#39 Business Hotel in Philadelphia
Price range (per night): $251 - $760
Hotel Class:4 star — Le Meridien Philadelphia 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Le Meridien Philadelphia Hotel Philadelphia

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