We made a reservation in October, for this trip now in April. The reservation was made for TWO double beds. In addition, knowing that we were arriving late, the room was fully paid for to secure the requested room, and a follow up phone call was made two weeks prior this trip.
Upon arrival, there was only one full bed. Due to the late arrival, they were unable to accommodate any room switch. When calling in the morning, I was told that people still needed to check in and they would see what they could do. Considering the fact that we were here for a rather large conference, I knew the chances of obtaining a room as the day went on. Further more, I do not understand why they "needed to see who else needed to check in" when our room was reserved and fully paid for.
This room also is a handicap accessible room, which means that there are shower accommodations, and there is a handheld shower head. When the shower head is on the stand, it shoots right at the wall which makes it difficult to just shower.
I know that Loews has a great reputation, but this visit is very disappointing and just unacceptable. Clearly, despite having reservations, they blatantly do not have any care for their paying customers.More
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