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“Greatest Place We've Ever Stayed”
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Overview
Cabin -
3 Bedrooms, 4 Bathrooms, Sleeps 10
Devils Tower, Wyoming

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
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John R
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Horrible!”
Reviewed 1 July 2017 for a stay in June 2017
3
people found this review helpful

Worst experience ever! Stay away from Devils Tower location in Wyoming !!! 1st off let me say that the cabin is amazing, however our stay turned out to be a disaster!!! The owner is a former bodyguard and there's cameras everywhere! I mean the place is like Fort Knox. To make matters even stranger, they live down the hill in a trailer about 50 yards away. It simply felt like we had no privacy! So on the the 2nd evening of our stay there was a thunderstorm that ripped through our location. During the storm one of the patio doors blew open (double door entry) during the storm and created a puddle of water and the runner in the entryway was soaked. Sooooooo apparently they never locked the door (left side) prior to us getting there! We only used the right side of entryway!!!!! So like a good renter we clean the mess up (NO VISIBLE DAMAGE!!!!!) and explained to them what had happen on our way out. Sooooooo we just received notice stating that they had to keep $432 of our $500 deposit for damages!!! Soooooo they also claimed that the flooring was ruined!!! Wow seriously????? Pretty shady, eh? So it's gets better they also charged us a double cleaning fee because our dog left a few dog hairs lying around!!!!! Mind you that the cabin allows dogs! So here's my advice. "STAY AWAY FROM THAT LOCATION!!!!"

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
3 Jul 2017
First we would like to thank you John & Antonette R.(Toni) for your 5 STAR review that you left on vrbo website.(copied below)

Amazing property with great views and sunsets!

5 of 5

The owners were really great and accommodating! The cabin is located high above and has a great view of Devils Tower and amazing sunsets behind it! It is a must to stay at this location!

Submitted: Jun 12, 2017 Stayed: Jun 2017 Source: HomeAway

We are sorry that you feel as though you had to lash out both personally & professionally trying to discourage people from experiencing our wonderful cabin.
There are very few truths in your review. Yes, the cabin is amazing & we are both former bodyguards. There are NOT "cameras everywhere" there are 4 exterior camera's pointing at different parts of our mile long driveway. They are also part of our business, we sell them. ALL of our guests before you have loved the extra security in being able to see if someone is approaching the cabin in such an isolated area. We have never had anyone say that they felt they did not have any privacy in the 3500 sq ft cabin located on 45 acres either. Our camper is also further away than 50 yards plus we leave the property all day, I bet if you ran across a rattle snake you would be glad we are on the property :-). You received the cabin as everyone of our hundreds of past renters over 6 years in business have received it. Perfectly cleaned, sanitized and secure. You saw me unlock the bear door to get into the cabin so we could give you the tour of the cabin. Why would someone leave one door unlocked and another one locked? I think most people know that French doors latch in the floor not to each other. They do not unlock and open by themselves. The last thing we said to you ending our tour was call or shoot me a text if you have any questions. We informed you that we were trying to dry the laminate flooring with fans and applied weight to the damaged area to see if it would dry without damage. It did not and needs to be replaced. Also as good business people we have proof of damage and everything is documented of both the floor and dog hair. We have had many many dogs stay at the house and are dog owners ourselves. Surely there is a difference in dog hair in the house and embedded dog hair in one spot on the love seat and on the bed comforter where you let him lounge. You were not charged a "double" cleaning fee you were charged for the extra cleaning and sanitizing. Imagine if our next renter is allergic to dog hair and because you could not follow the house rules of no pets on any furnishings that they would have a horrible time. I hope this brings to light for our future renters that we run a very clean place. All-in-all John & Toni it's unfortunate that there was a storm during your stay but to lie about not using the doors or having your dog lounge on the furniture and publicly lash out is not cool. You know what you did in the cabin during your stay.
Future renters you owe it to yourself to check out other reviews, all of them are 5 star, on vrbo and this website do not let scorned people who did not follow our house rules discourage you from staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CarolinaP...
South Carolina
Level 6 Contributor
182 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Greatest Place We've Ever Stayed”
Reviewed 2 November 2016 for a stay in September 2016
2
people found this review helpful

I just want to say that I've been around. I would never say Greatest Ever if it weren't true. The owners, Neil and Cat do everything on earth to make sure your stay is a great one, and the Chalet, beyond words. The view, beyond words, the privacy, beyond words also. I have wanted to see the Devils Tower for most of my life. I wanted this to be special and after searching everything i decided on this Chalet. It could not have been better. My only complaint was that we should have booked it for at least a week or two and cut down our trip. Neil and Cat are lucky as we almost became squatters. :) The place is beautiful, clean, has everything you can imagine, AND MORE. Go to their site, look at the pictures and the video, then be prepared for it to be 10 times nicer then the pictures can represent.

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Liked best: Every thing!
Liked least: Having to leave.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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