First of all, the website is extremely helpful. It contains pretty much every piece of information you could need or want to make your tour a good one. From wearing comfortable shoes to bringing your receipt as your ticket, the website clears up everything. We had no questions going in and were pleased to find our guide waiting for us outside the coffee shop (that shop is closed for repairs right now). We had a good sized group, but we left on time after everyone signed a waiver. The tour itself....wow. I have lived in the area for a long time but learned stuff that I never knew. My husband checked on some of the facts afterward and sure enough, they were spot on. The ghost information is fascinating as well especially because the stories aren't the same old tired stores published in books or regurgitated time and time and time again. This tour was fresh and unique, and the delivery was exceptional. This tour will not disappoint!