The decor is nice, and the "story/mission" statement is a nice touch. But the actual operation was like a comedy of errors the evening we were there. The place wasn't exceptionally busy, couple of table seated, couple of people in front of us in the line to order at the counter. When we order we opted to try the wholewheat dough, and made our topping selection....it's expensive! We were then told it would be about 20 minutes...given that they had just told us the pizza only take 3 minutes in the wood burning oven we were a little surprised - but just sucked it up and found a table. Which we had to ask to be cleaned as it was nasty...not a great start. After about 10 minutes we decided we would have a glass of wine while we waited, so went to the counter and ordered out wine. We requested that perhaps they could bring it straight out...YES was the reply! 10 minutes later, still no pizza, no wine either...so my husband went to check on the status..the wine arrived shortly thereafter, I tasted my Chianti and it was corked! So another trip to the counter, another wait while someone, went somewhere, to get someone else to get another bottle of Chianti! Eventually I got my wine and re-joined my husband - still no pizza! 45 minutes after we ordered we still had no pizza, when a server came to drop off an order at the table next to us we asked to speak to the Manager - she seemed offended and somewhat shocked that we would make such a request. Anyway our pizza and the manager came at the same time....her response was "Sorry we are really busy, but I take responsibility for my team!!!" Words fail me....she did ask us to give them another try and said she would add our name to their "second chance" list - as you can imagine my confidence that my name is in fact on that list is fairly low....the pizza was really not that great either...but maybe that was due to the bad taste in my month by the time it was eventually served!