We stayed at this hotel end of March 2018. We arrived at the hotel before check-in time and stored our bags while we went for a wonder, when we returned we were pleased to find we had been upgraded.
Our room was fabulous with views of the Empire State Building. On arriving in our room we found someone had helped themselves to half the bottle of red wine on the mini bar without setting off the sensor (cheeky!) - We rang to reception who immediately sent somebody to sort. We also had a problem with the room safe one day (the battery died!) and again security came immediately to sort.
I could not fault the staff or service at this hotel. All queries were dealt with and our two issues could not have been dealt with more promptly.
Location wise the hotel is on the same street as Grand Central Station, so easy to navigate too and accessible. We walked most the city but having the station so close meant the option was always there to jump on the Metro.More
- Fitness centre