After the great service I experienced in Mandarin Oriental in Las Vegas, I was expecting nothing more, but the basic services and amenities of a 5 stars hotel only. But what I got was worst than a 4 stars level. At most I'll rate the Westin at Grand Central 3 stars only!!! Pretender of 5 stars that came with a 5 star price tag, but a 3 stars hotel.
Rude, unhappy, unhelpful staffs, zero security, small rooms, lousy bathroom, worst toiletries I had seen in a 5 stars hotel, rough bedsheet and only 1 restaurant!!!
I stayed for 6 nights because the rate was prepaid hence couldn't cancelled. Even prepaid rate it still costs almost $580/night for a double bed room with partial city view.
Avoid this hotel if you have a choice. Only good thing is the location. Walking distance to Fifth Avenue and Times Square, but still a 30mins walk minimum.
Terrible experienced, my 1st and last time staying in Westin hotel across the world. There are many more 5 stars hotels to choose from beside Westin!!!More
- Free Wifi
- Breakfast included