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“awesome bar with great service”

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Sanctuary Hotel New York
Ranked #67 of 467 Hotels in New York City
Certificate of Excellence
new york
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“awesome bar with great service”
Reviewed 25 April 2012

Sanctuary Hotel & bar is totally awesome thanks mostly to the awesome bartender Mr. Rudy Jimenez, who continuously provides exceptional service. Since my first visit to Sanctuary in late 2011, I have become a frequent visitor due in large part to Rudy. He delivers personable and friendly service with an anticipation of what his customers need.

Mr. Jimenez has a keen sense of awareness in regards to his customers. He takes time out of his busy day, to come over and talk with every guest; introducing himself and having a brief chat before taking their order or advising them that someone else would be over to take their order. He seems to remember the name of each guest which adds another level of the kind of attention to detail that makes each experience more pleasurable.

During one visit and a conversation I had with Rudy, I told him of my upcoming birthday and how I wanted to visit Sanctuary for drinks with a few friends as part of my birthday celebration. He told me to call ahead to confirm that I was coming and he would reserve a space for my friends and me. When I arrived, I was astonished to find the great area reserved for my group and the level of attention we were given. Needless to say, everyone one in my group was extremely impressed.

As a person who loves visiting nice restaurants and bars, I can truly say that Sanctuary is a preferred destination because of the service of people like Mr. Rudy Jimenez.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank harbpjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 29 April 2012
Thank you for sharing your experience with us.

Rudy will be very happy to know that you really enjoyed the efforts he made to provide you with the best services possible.

We hope you visit us again.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (770)
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English first
Madrid, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2012

Excellent location in times square near a metro stop. Gentle and helpful staff. Trendy and chic atmospheric hotel. Comfortable rooms, a bit small for 4. Simple breakfast, no salad and cooked products, but excellent quality. We probably repeat.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosamaria_jimenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 April 2012
Thank you for sharing your experience with us.

Our complimentary continental-style breakfast consists of a wide variety of pastries, juice, coffee and additional beverage options. Unfortunately, we do not have salads or cooked items yet.

We hope to have you back soon.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Danmark
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2012

My husband and I recommend this wonderful hotel. We had a rather big room on 5th floor. The staff was very kind and helpful , and the location is just in the middle of everything. This will certainly be our hotel next time we visit New York

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Holst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 April 2012
Thank you for taking the time to write a review about us on tripadvisor.com.

It's great to know that you and your husband had a wonderful experience here.

We hope to have you back soon.

Warm Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2012

I stayed with my father in Sanctuary last week in double double. It's very nice to have front-view room so that we can enjoy viewing night street in a cozy room. The hotel is located just next to Times Square, which is very convenient to travel around mid-town in a day.

Friendly staff and trendy design was fantastic. Julio kindly helped secure my luggages until I came back from city tour. Also, Kevin was very nice to grab a cab and carefully move all my stuffs. In a tight schedule, I wish I could stay another night in Sanctuary. On my next trip I will definitely stay again and look forward to seeing a upcoming roof-top bar.

Room Tip: Prefer a room on a higher floor
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Kyung C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this review, 27 April 2012
We are happy to know that you and your father enjoyed your time with us.

It's great when guests of ours appreciate the service that the staff tries to provide and the trendy design that we create.

Julio and Kevin will be very delighted to read about your comments.

Best Regards,

Jeremy Poon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2012 via mobile

Great hotel from the outside, and nice reception and bar area so felt had found a gem. Well until I went into the room that had a frosted window as outside of it was a wall and large ledge which seemed to be pigeon heaven! Anyway a quick chat and was moved - great stuff

As for the concierge team they really made it. After a specific present for my wife and after 32 calls all was rectified - couldn't thank them more

So great hotel but a tarnished ending due to the "fixed fare" cab that the doorman forgot to mention until we were underway...and it was significantly more than a hailed cab had cost into the city....

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nick_caton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Hotel New York

Property: Sanctuary Hotel New York
Address: 132 West 47th Street, New York City, NY 10036-1502
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #67 of 467 Hotels in New York City
Price range (per night): $338 - $721
Hotel Class:4.5 star — Sanctuary Hotel New York 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
The Sanctuary Hotel New York is a boutique luxury lifestyle design hotel conveniently located in Midtown Manhattan Theater District near Times Square and Rockefeller Center. A walking distance to Radio City Music Hall, Fifth Avenue Shopping, Bryant Park, Broadway, Columbus Circle, Central Park and major subway lines. A hidden gem with very own S.T.A.R.™ Program (Service Tailored to Any Request). Our S.T.A.R.™ Experienced Concierge Managers are available to assist you with transportation services, restaurant reservations, theater tickets, and anything else that your heart may desire. The hotel boasts 113 luxurious rooms decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamor, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Sanctuary Hotel offers: • Free Continental Breakfast Buffet • Free Wi-Fi internet access • Free Gym passes to Equinox Fitness Center nearby • Free local and toll-free calls • Concierge and business services TENDER SPORTS BAR: The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. A polished brass bar anchors the lounge with walnut beaded chandeliers and wood panels, while vintage Parisian table lamps sit atop the silver veined stone top. TENDER STEAK & Sushi Bar and PRIVATE DINING ROOM The chic & Intimate Tender Lounge is ideal for enjoying hand-crafted cocktails in a glamorous and eclectic ambiance created by acclaimed designer Josh Held. Long banquettes with bright turquoise tufted leather line both sides of the lounge and sit against hand-applied murals over original brick walls. HAVEN ROOFTOP LOUNGE AND RESTAURANT – OPEN ALL YEAR ROUND Haven is nothing short of a hot hideaway above the city. The venues feature a French inspired menu created by Chef Madison Belem and an innovative cocktail menu created by mixologist Isaac Grillo. The year-round rooftop transforms its design with each season with the view of Midtown Manhattan Skyline. ... more   less 
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