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Sanctuary Hotel New York
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  • Free Wifi
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Reviews (4,250)
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2,731
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Reviewed 17 December 2011

Just had the pleasure of staying at the Sanctuary for a week while in NY for work. First place in many, many years that I actually enjoyed coming back to after very long work days. The moment you walk in the door, the environment sets you at ease. Everyone was incredibly friendly, helpful and go out of their way to accommodate whatever your needs are. The room is on par with NY standard rooms, but was more cozy and very clean. Rainfall shower is awesome. Beds were comfy and in general, it was very quiet place. It's in a perfect location for walking around mid-town and near some good restaurants like Del Friscos and Juniors diner.

I encourage anyone to stay there, wether it's for a holiday or for work - you'll feel taken care of and at home away from home. Looking forward to coming back!

  • Stayed: December 2011, travelled on business
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Thank Tara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 22 December 2011

Thank you for taking the time to provide us with feedback.

I am happy to know that you had a great experience with us at the Sanctuary Hotel. We would love to see you again soon in the near future.

Best Regards,

Jeremy Poon - General Manager
Sanctuary Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2011

Nouvel( rénové) hôtel boutique ( fév 2011) idéalement situé près de Time Square et à quelques coins de Rockefeller Center et de Radio City Music Hall.Les aires communes un peu sombres pour nous correspondent au look des hôtels "nouvelle génération" .Les 2 chambres de grandeur moyenne que nous avions réservées ne donnaient pas sur la rue (silencieuses) et reluisaient de propreté, mais je qualifie le décor d'épuré et l'ameublement de minimal( aucun fauteuil dans une des chambres).Le petit déjeuner continental inclus se fait hautement surclassé par celui des HolidayInn Express.Le personnel très courtois mérite une note élevée.Evidemment la localisation de l'hôtel jumelé à la période de Noël élève le prix.

  • Stayed: December 2011, travelled with family
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Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 20 December 2011
Google Translation

Merci pour vos commentaires concernant votre séjour.

Nous sommes heureux de savoir que vous avez aimé votre expérience à notre hôtel.

Nous allons essayer alway pour améliorer les services que nous fournissons et nous espérons que vous apprécierez le petit-déjeuner plus grand et mieux la prochaine fois que vous êtes ici.

Nous espérons vous voir bientôt.

Cordialement,

Jeremy Poon
Directeur Général
Sanctuary Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2011

Sanctuary is a practically located hotel (right next to Times Square but not on Times Square!). We stayed in an Deluxe King that, while not very big, is well designed. NY is not a quiet town and Sanctuary didn’t rate that badly in terms of noise. Our room gave on 47th street that can be busy during rush hour but is relatively calm the rest of the time.

Lobby and common areas are pleasant while somewhat dark. The breakfast area is functional but not overwhelmingly pleasant.

The only negative we found with Sanctuary is its lack of restaurant and corollary lack of room service. Breakfast is hence limited to (good) pastries, cereal, coffee/tea and orange juice. The good news is that they are apparently opening a restaurant soon…

Overall, Sanctuary is a good boutique hotel with a very helpful and friendly staff.

  • Stayed: December 2011, travelled as a couple
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Thank Nick of Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 20 December 2011

Thank you for providing us with feedback regarding your recent visit.

As we continually strive to provide better services for our guests, feedback is always important to us. I am glad that you appreciate the decor and the design layout of our rooms.

We hope to see you back when our restaurant and rooftop lounge opens in 2012, so that you can experience even more of what the Sanctuary Hotel has to offer.

Warm Regards,

Jeremy Poon - General Manager
Sanctuary Hotel New York

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Reviewed 15 December 2011

There's quite a lot to like about this little hotel, right off Times Square. The best part is that it's very quiet, something hard to find in that area. The lobby bar was VERY active while I was there but I'm not sure if it's a regular occurrence or whether there was a group staying there. They advertise a "free breakfast" with the room but I didn't think it was anything special. Sweet rolls and coffee. More like a snack than breakfast. My complaint was that the room was the smallest room in the Western Hemisphere. I tried to take pictures of it but, it was so small I couldn't get far enough away to get a picture. The bathroom is literally in the room, with a door for the john. The closet is a small bar in a corner. While nicely appointed, I don't see HOW 2 people could be in this room at the same time. I had an issue with the TV which, while ultimately fixed, it took a couple of requests to get it working. For the money and location, it's a pretty good place.

  • Stayed: December 2011, travelled on business
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Thank Elaine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 20 December 2011

Thank you for taking the time to provide us with feedback regarding your stay at the Sanctuary Hotel.

We are always continuing to improve the services provided for our guests. Our complimentary continental breakfast is reviewed on a daily basis, and we are looking to add more things as we receive feedback.

In regards to our rooms, the thought process behind the layout is to maximize use of all space, while still creating a comfortable and inviting environment. We also offer Deluxe rooms which have upgrade amenities and additional space. I trust you will find it very accommodating.

We would love to have you back in the near future so you can experience even more of what the Sanctuary Hotel has to offer.

Best Regards,

Jeremy Poon - General Manager
Sanctuary Hotel New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2011

This hotel and their staff were fantastic from the minute we got in till when we left. I was very impressed with the friendliness of the staff as they made me feel very comfortable and welcome. The rooms were very stylish and clean, also had a fully stocked mini bar with all kinds of nice treats. Joanna at the front desk was especially helpful with directing us around the city for great places to eat, shop and visit. I will definitely be back and recommend all my friends to stay at the Sanctuary.

-Alan,
Toronto Canada

  • Stayed: November 2011, travelled as a couple
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Thank AGrancaric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JeremyPoon, General Manager at Sanctuary Hotel New York, responded to this reviewResponded 20 December 2011

Thank you for your comments. It's great to know when guests appreciate the efforts that we make. Joanna will be very excited to hear about your feedback.

We hope to see you again soon.

Warm Wishes,

Jeremy Poon - General Manager
Sanctuary Hotel New York

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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