Worse than terrible. I was at the hotel on a Sunday afternoon to collect a pass for a conference which my colleague had left for me the day before. My colleagues and I had arranged it so that one colleague would use the pass on Friday and leave it for the other colleague to use on Saturday and then leave it for me to use on Sunday. The concierge totally botched things up. After waiting around in the lobby for an hour trying to find out what happened to the pass, they finally found it marked in the envelope exactly as I told them it was. Not only were they careless and inattentive but the day before my horrible experience, they irresponsibly gave my colleague the wrong pass to the conference which means that someone else was not able to go. Rather than apologize for their mistake, they accused my colleagues of leaving the pass unattended/unmarked at the concierge desk. Everyone I asked for help was extremely unprofessional. As a result, I showed up to the conference just to see the end of the session, and I missed out on a pretty important meeting.
If they can't handle a simple mail exchange, then I would bet that they can't handle towels.
- Official Description (provided by the hotel):
- New York is the city that never sleeps. In the center of it all, Millennium Broadway Hotel New York is located in the heart of Times Square giving guests a front row seat to all of the endless action and constant excitement. We cater to both leisure and business travelers and is why we are preferred choice for a New York City hotel. We boast a welcoming, multi-lingual cast and crew, 626 thoughtfully appointed rooms, a 24/7 fitness center and complimentary Wi-Fi. In addition, our meeting and event facilities are second to none. Featuring 64,000 sq ft (5,945 sq m) of flexible meeting space, we are the only hotel in the city accredited by the International Association of Conference Centers. Discover our world and experience an iconic visit to NYC. ... more less
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- Also Known As:
- Millennium Hotel New York City
- Millennium Broadway Hotel
- Millenium Hotel Nyc
- Millenium Hotel New York