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Reviewed 3 November 2015

If you want to stay in Times Square then this is not only a perfect location but also great place to be. Service was superb! We stayed for 5 nights and had one wee hiccup which was fixed effectively and efficiently by the wonderful Victoria M at reception. Also highly recommend is the breakfast and the bar meals.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 1 December 2015

Dear Jen M ,
Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is important to us.
We are glad to hear you enjoyed our prime location and our services.
We are thrilled to hear Victoria made your stay special and memorable; by assisting you efficiently.
We will be happy to share your lovely comments with Vicky, I am positive she will be delighted to hear from you.
We highly appreciate your recommendation to your fellow travelers.
Thank you again for staying with us and your review. Please let us know next time you will be visiting, we would love to welcome you back.

Warm regards,
Isis Arruda
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2015 via mobile

Absolutely perfect location, right in the heart of Times Square. Staff were average, some more helpful than others. Room were good, although starting to look on the tired side with close inspection. However all cleaned beautifully, great amenities (conditioner, shower gel etc) and fab views over Times Square. Little noisy at night but to be expected due to location. Twin 'double' beds can be a little small for two grown adults so just bear in mind if booking with friends - it's snug.

Date of stay: November 2015
Trip type: Travelled with friends
Thank laurenkelsey21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 14 November 2015

Dear laurenkelsey21,

Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is important to us.
We are thrilled to learn you enjoyed our prime location and the fab views from your room.
We do apologize for the staff members who failed to meet our own high quality service standards, it will be addressed properly.
Our housekeeping team works diligently to service our guests; we are pleased to learn you enjoyed the cleanness in your room.
Thank you again for staying with us and for your review.
Please let us know next time you will be visiting, we would be love to welcome you back.

Warm regards,
Isis Arruda
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2015 via mobile

My husband and I recently stayed at the Crowne Plaza Times Square as we were in New York on business. The beds were comfortable and the rooms were quite a good size with a desk and lounge. The staff were all fantastic and helpful from reception to porters and housekeeping staff were all flawless,
We loved the vending Machine it's a great idea! My only complaint would be that there is no longer room service. After making the long trip from Melbourne Australia to New York and arriving late at night I was very disappointed to find room service was no longer available. The crown plaza is a great hotel its location makes it very easy to go up town and down town. We would stay here again.

Date of stay: August 2015
Trip type: Travelled as a couple
Thank miimaa13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 14 November 2015

Dear TripAdvisor Member,

Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is important to us.
We are thrilled to hear you had a great stay with us and found our staff fantastic. It is our pleasure to welcome and assist our guests throughout the stay.
Our prime location is definitely very convenient.
Although our room service has been closed temporarily we are certain it will be back, we do apologize for the inconvenience during your stay. Meanwhile we are suggesting our Bar and Lounge 49 and our Grind&Co food stand, both located at the lobby. In addition we are assisting our guests with restaurants options in the neighborhood that take delivery orders. Once again we do apologize for the inconvenience.
Thank you again for staying with us and for your review.
Please let us know next time you will be visiting, we would be love to welcome you back.

Warm regards,
Isis Arruda
Social Media Manager

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Reviewed 2 November 2015 via mobile

She is a very nice girl, very Kind . She is a serious profectional worker . She resolved my problem fastly. Victoria is essenzial in this comfortable and convenient hotel. In my opinion my experience has been great and i hope to can repeat another time...
Giorgio Picone

Date of stay: October 2015
Trip type: Travelled with friends
Thank Giorgio P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 1 December 2015

Dear Giorgio P,

Thank you for choosing Crowne Plaza Times Square and for your review, your feedback is important to us.
We are thrilled to hear Victoria made your stay special and memorable; she is definitely very kind and genuine.
We will be happy to share your lovely comments with her, I am positive she will be delighted to hear from you.
Thank you again for staying with us and your review. Please let us know next time you will be visiting, we would love to welcome you back.

Warm regards,
Isis Arruda
Social Media Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2015

we went with our 3 daughters and my mother ( wehad 2 rooms ) .we didn't eat at the hotel but the location was the best and if your unsure just book this place as your in the heart of it all .the bar is very busy and it takes so long to get served they need more staff . deffenetly and great clean hotel I would recommend .
dont go to the restaurant for breakfast opposite I think its called sbarro its awfull .
also I would recommend the Italian to the side of the building da marino its fantastic

Date of stay: November 2015
1  Thank simon w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kudrna5, Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 1 December 2015

Dear Simon w,

Thank you for choosing Crowne Plaza Times Square and for your five stars review, your feedback is important to us.
We are ecstatic to learn you and your family had a great stay.
Our housekeeping team works diligently to meet our standards; we are pleased to learn you appreciated the cleanness in your room.
We will certainly share your comments with our F&B director, we do apologize for the wait been longer than expected.
Thank you again for staying with us and your review. Please let us know next time you will be visiting, we would love to welcome you back for another great stay.

Warm regards,
Isis Arruda
Social Media Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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