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Reviewed 10 December 2010

Location is great, and staff helpful and pleasant. The only downside is getting one of the older rooms and still paying the same rate as those with new rooms or similar 4-5 stars hotels in New York. The old rooms are in no way worth the price, though I'm sure once the renovation is complete this will actually be a "Grand" Hyatt property.

  • Stayed: December 2010, travelled as a couple
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Thank dwnhllskiier815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2010

I have stayed at this hotel on two occasions. It is a very large hotel with a grand lobby at a great location.

The first time, we arrived early, so rooms were not ready. We were assured that we would get two separate beds in the room, but when we came back in the evening, they had forgotten of this request, and only rooms with king-size beds were available. They made amends by offering us complimentary breakfast vouchers, which was nice.

The second time I stayed here with my daughter, and we were able to check in early, and thoroughly enjoyed our stay.

By the way, they have a $2 per bag fee, if you want them to store the bags prior to departure. Also, the bar/restaurant lounge serves nice cocktails.

  • Stayed: January 2010, travelled with family
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Thank JasmineMarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2010

Last October, my gf and me stayed in the Hyatt for 4 days ans we loved it.

For starters we received an upgrade, and when we entered the room, IT WAS BIG. Only the view was not great we looked at another building, but hey you're surroundend by skyscrapers so I think it's normal. The guys at the conciërge desk helped us verry well so no complaints.

The location is super, you're on tiimes square in 5 minutes, and by taxy you're almost everywhere in 20 min.

I would certainly return to the NY Grand Hyatt, when we return to NY city.

  • Stayed: October 2010, travelled as a couple
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Thank tomdem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyatt_NY_Mgmt, Manager at Grand Hyatt New York, responded to this reviewResponded 15 December 2010

Thank you tomdem!

It's always great to see a nice comment like yours, glad to hear you liked the room (and yes view in Manhattan is not an easy thing to get, being so centrally located and surrounded by skyscrapers like you said!)

Also thanks for appreciating our concierge service, I have forwarded them your nice feedback, they really are a very strong and knowledgable team, and they do a great job!

We look forward to having you back at the hotel in the future, I hope you will book with us again if you are coming back to New York!

Kind regards
Silvia Zese
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2010

Traveled for a spousal conference. I was shopping/exploring. We had great service from dial7 from the airport. The hotel location was wonderful. I walked in a different direction each day.
Hotel was OK. Rooms small but clean. Bathrooms smaller but clean. Shower didn't work but was fixed when I asked. Safe was locked on arrival..also fixed with a complaint. Bed comfortable. No fridge. No coffee. No newspaper (neither at the door or anywhere in the hotel). Internet charges really annoying. Hotel website advertises high speed wireless in room but they neglect to mention the $10/day charge. It is chintzy when the room charge is $500/night. Fitness room good.
Will find something different next visit.

  • Stayed: December 2010, travelled on business
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Thank amhOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2010

We stayed at the Grand Hyatt for one night in mid November and had a fun time. The hotel is literally next door to Grand Central and couldn't be more convenient. The lobby is active and bustling and the hotel is quite large. They told us many of the rooms were being renovated but we didn't hear any noise. Our room was clean, had a king bed and was pretty small, but certainly functional and typical for a New York hotel. The bathroom hadn't been renovated yet but it was perfectly fine. I've stayed at the Westin and Renaissance in Times Square and this was comparable to those hotels.

We booked the room on Priceline, the same day, and paid $135 for the room. For that price, the hotel was fantastic. Some reviewers complained about the high prices and I can understand that, but if you can get it on Priceline, it's a bargain and quite nice. It is a very large hotel, but if you know that going in, you won't be disappointed.

  • Stayed: November 2010, travelled as a couple
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1  Thank Shareee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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