We stayed here over Easter weekend, our first visit since just before the renovations began. I must say we were impressed with the improvements! The lobby, the hallways, room interiors and Grand Club were really nice. The elevators are a weak point with the carpets already worn and filthy! The hotel was completely sold out due to the holiday and a large group of Carnegie Hall performers, most of whom were staying 4 to a room, but we were able to check in quickly and even an hour before 4 pm check-in. It was evident that the hotel staff was stretched thin with the capacity occupancy as calls to the front desk and concierge were slow to be answered and often placed on hold. We were glad they offered us (as Platinum members) a late check-out as the line to store luggage (at $2/bag) stretched across the lobby on the day we checked out.
Our previous stay here we were in a VIP suite on the 32nd floor. It was so spacious, I was concerned that we would be disappointed with our Junior suite this time. We were pleasantly surprised! It was at the end of the hall with a view overlooking Grand Central and all the way down 43rd St. to the Hudson. We didn't hear any street noise, elevator or hallway noises. I was told at check-in that this was one of their larger Junior suites, so I don't know how it compares to the standard. We found the living/dining area to be very spacious with two windows, an L-shaped sofa with twin sleeper hide-a-bed, a chair with ottoman (which looked more comfortable than it is), a dresser with lots of drawer space and a dining table with 4 stools. (Note: the short chair backs on the dining stools can be uncomfortable for sitting longer than a few minutes.) The wood floors, combined with the ample space, do create somewhat of an echo when speaking and walking. In addition, there was a mini-fridge and an LG LCD TV in both the living area and the bedroom. Surprisingly, neither TV offered a digital signal, so the pictures were not as good as they should have been.
The bedroom was much smaller with a third window, a Queen bed (I don't know that it could really accommodate a King.), another dresser with lots of drawer space and a chaise lounge. As mentioned by others, the bathroom was really tiny, but they have added shelving above and below the sink to make it more functional for storing toiletries. The shelving above the sink makes it very difficult to pull up the lever to close the drain and even harder to open it back up. If you're not careful, you could bang your head on the shelf when washing your face. There was a small shower with a nice rainshower type head.
The electronic shades are a nice touch, but it took us forever to discover the controls hidden behind the clock radio next to the bed. It would be nice if they offered more flexibility as it was all or nothing. All three shades were controlled uniformly and they could only be all fully open or fully closed. The living area can we somewhat dark when they are closed, but the direct bedroom view from the office building across the street necessitates them being closed if someone is changing in the bedroom. (Forget trying to change in the tiny bathroom!) Also, if one person is an early riser and wants to catch the dawn's early light, they can't do it without disturbing the sleepy-head in the bedroom. It would also be nice if the shades could be closed partway when the afternoon sun hits the living room windows. Overall, I found the lighting controls difficult to use and confusing to determine which controls which lights and the all on/off can pose problems when accidentally used by one person in one room when the other is counting on that light or darkness in the other room. The nightlight feature in the bathroom was nice.
As for the Grand Club, it was greatly improved from our previous visit, both in space, functionality and offerings. Overall, I thought the club was one of the best I've seen domestically. It received a lot of traffic that weekend, but we always found a space to sit and the food was replenished quickly. It will be even nicer when the outdoor seating area opens May 1st. The Concierges were really hit or miss, with one being worthless and unable to answer any questions, and the other going above and beyond in responding to requests. The latte/cappuccino machines are some of the best I've encountered for speed and variety of options. Even with the capacity crowd, there was rarely a wait. It was nice to be able to access them 24/7 along with some of the beverage refrigerators with soda and waters and the cookie jar. There is also a good selection of self-service nuts and snack mixes. Each of our three nights there, there was a different selection of both hot and cold hors d'ouvres with veggie cups & dip being a staple. Be sure to check the refrigerator! We never saw much of a dessert selection, but later in the evening they offered some delicious little chocolate mousse bites and when they were gone there were usually still cookies in the jar. Breakfast offered a good variety with a different egg dish each day, an assortment of fresh juices, oatmeal, smoked salmon, cold breakfast meats and cheeses, bagels, pastries, fruit cups, cereal and a delicious yogurt fruit parfait.
One note for those staying in non-suite accommodations, our daughter was in a standard room and she reported virtually no drawer space. Also, for Elite members entitled to free internet, they allow you to connect all your devices for free, but we didn't notice until after we signed up that only the standard wi-fi is included, not the premium. The front desk willingly removed the additional charges at check-out. Also, for those complaining about the lack of a coffee pot in the room, call Housekeeping and they will bring you one!
I would readily stay here next time I'm in NYC, if the price is right. I noticed that the Guaranteed Available rate was over $600, which is outrageous. If you can get a weekend stay certificate reservation (which includes full breakfast for 2) that is a real steal!
- Official Description (provided by the hotel):
- Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and two restaurants and lounges. Connected to Grand Central Terminal and next door to the Chrysler Building. Steps from Times Square, 5th Avenue shopping, the Empire State Building, Central Park, Rockefeller Center, and the Theatre District. ... more less
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- Also Known As:
- Grand Hyatt New York City
- Hyatt New York City
- Grand Hotel Hyatt New York
- Hotel Hyatt New York
- Hyatt Hotel New York City
- New York City Grand Hyatt Hotel
- Grand Hyatt Hotel New York
- New York Hyatt
- New York City Hyatt