Having visited the Carlyle in the past, and being familiar with some of the great hotels of the world, I was looking forward to my recent stay there. My enthusiasm was misplaced. The rooms are extremely tired for the most part - and believe me, I know because I had the misfortune to experience several.
More disappointing was the abominable service. With one or two exceptions, the service was slow, indolent, and disinterested. When I first had to change rooms late one evening, it took over an hour for the porter to arrive to move the luggage. When he did arrive he hadn't brought a trolley. When eventually the move was made, a number of possessions were left behind. When this was discovered, not all of them made it back to me and I left New York in the unusual situation of having a suitcase that was lighter than when I arrived!
Even simple tasks like cleaning the room or replenishing supplies were not carried out efficiently, effectively or sometimes at all. Please, don't be wowed by the illustrious name of this once-great hotel. There are many places to stay in New York City. I have no doubt that most of them will be better than this dive.
- Official Description (provided by the hotel):
- Surround yourself with the elegance of the Upper East Side - from the vibrant culture and elite shopping to the oasis of understated luxury - The Carlyle has become a "home away from home" for sophisticated travelers. Offering a first-class combination of discretion and grace - the 193 rooms and suites feature elegant views of Central Park and Manhattan's skyline. Gracious and romantic formal dining awaits guests in The Carlyle Restaurant while legendary entertainers create the quintessential New York cabaret experience in the famed Café Carlyle.Step outside the elegant marble lobby and into a new level of sophistication. The Carlyle, A Rosewood Hotel is surrounded by galleries and designer boutiques on New York's posh Madison Avenue. Blocks from the Metropolitan Museum of Art, the Guggenheim, the Whitney and the Frick, the hotel is within easy reach of what is commonly referred to as "Museum Mile." ... more less
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- Also Known As:
- Carlyle a Rosewood Hotel
- The Carlyle a Rosewood Hotel