Having visited the Carlyle in the past, and being familiar with some of the great hotels of the world, I was looking forward to my recent stay there. My enthusiasm was misplaced. The rooms are extremely tired for the most part - and believe me, I know because I had the misfortune to experience several.
More disappointing was the abominable service. With one or two exceptions, the service was slow, indolent, and disinterested. When I first had to change rooms late one evening, it took over an hour for the porter to arrive to move the luggage. When he did arrive he hadn't brought a trolley. When eventually the move was made, a number of possessions were left behind. When this was discovered, not all of them made it back to me and I left New York in the unusual situation of having a suitcase that was lighter than when I arrived!
Even simple tasks like cleaning the room or replenishing supplies were not carried out efficiently, effectively or sometimes at all. Please, don't be wowed by the illustrious name of this once-great hotel. There are many places to stay in New York City. I have no doubt that most of them will be better than this dive.More
- Free Wifi
- Breakfast included