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Reviewed 19 August 2017

The hotel is beautiful and well located but it's the employees that make it a truly great hotel. This hotel is a classic, comfortable and elegant place to stay while enjoying Manhattan. Bemelman's Bar is such fun at night with top notch entertainment. The restaurant one of the best on the Upper East Side and the service in any area of the hotel, excellent.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rosewood Hotels & Resorts
Thank williamandanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 24 August 2017

Dear williamandanne,

Thank you so much for taking the time to share your experience with us as well as fellow travelers! We are delighted to know that you enjoyed your visit so thoroughly. Your kind words are much appreciated! We hope to have the opportunity to welcome you back again in the near future. Wishing you all the best!

Sincerely,
The Carlyle Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

The Carlyle is an incredible hotel, with outstanding personality. The rooms are very comfortable and well appointed, with a mix of classic style and new technology.

Where the hotel really shines is the service and ambiance. The staff is excellent - they get to know you quickly and remember your preferences flawlessly. Of particularly great note is room service - we had several late night meals, and they brought extra treats several times (as well as a wonderful sense of humour).

My favorite hotel in New York.

  • Stayed: September 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Alec B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 18 August 2017

Dear Alec B,

Thank you for taking the time to share your experience with us as well as fellow travelers! We are delighted to know that you enjoyed your stay so thoroughly and your kind words will be shared with the team. It is always a pleasure to hear about these memorable visits! We hope to have the opportunity to welcome you back again in the near future. Wishing you all the best!

Sincerely,
The Carlyle Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

Took my daughter to NY and chose to stay here for the weekend. We left after the first night to go to a better hotel. They should let people know that the hotel is under construction! The staff is great, but the facility is ailing. Excellent location but it isn't a five star hotel.

Stayed: August 2017, travelled with family
Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 15 August 2017

Dear Matt H,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are extremely sorry for any frustrations you faced throughout your stay due to our ongoing restorations around the property. However, we are delighted to know that your interactions with our team were very positive! We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to have the opportunity to welcome you back and give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
The Carlyle Family

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Reviewed 10 August 2017 via mobile

This is one of the great NYC pre-war hotels. It is NOT one of those antiseptic cookie box places you find downtown. It's quirky. It's shabby chic, in parts, yet always tirelessly elegant. Do visit Bemelmamz Bar while visiting.

Stayed: August 2017, travelled on business
1  Thank stevesottl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 12 August 2017

Dear stevesottl,

Thank you for taking the time to share your experience with us as well as fellow travelers! We are delighted to hear that you enjoyed your accommodations so thoroughly and had the opportunity to spend some time in the bar with us :) We hope to have the opportunity to welcome you back again in the near future. Wishing you all the best!

Sincerely,
The Carlyle Family

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Reviewed 5 August 2017

Excellent!! Stayed during daughters surgery and recovery. Hotel staff went above and beyond to make us feel at home. Their concern snd empathy was appreciated and welcomed. Comfortable, quaint room with superior linens snd bedding.
We had a superior suite and it was spacious but it felt like home,
We will definitely be returning in the near future but for pleasurable visit.

Room Tip: Room was a superior room with king bed. Comfy sbdvdoscious. Felt like home!!!
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rosewood Hotels & Resorts
Thank S8317FQtracyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massimiliano P, General Manager at The Carlyle, A Rosewood Hotel, responded to this reviewResponded 7 August 2017

Dear S8317FQtracyh,

Thank you so much for taking the time to share your feedback with us as well as fellow travelers! We are delighted to know that we were able to make you and your family comfortable during an uncertain time. We are sending your daughter our very best wishes for a speedy and full recovery. We look forward to the opportunity to welcome you all back for a relaxing and celebratory visit in the near future!

Sincerely,
The Carlyle Family

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