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“Fancy lobby, shabby rooms with paper thin walls”
Review of Night Times Square

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Night Times Square
Ranked #331 of 466 Hotels in New York City
Washington DC, District of Columbia
Level 4 Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fancy lobby, shabby rooms with paper thin walls”
Reviewed 15 May 2012 via mobile

Stayed for 4 nights and loved the location. About 40 feet from Times Square and really convenient to several subway lines.
The lobby was absolutely stunning, as was the bar and restaurant but the rooms were disappointing. Typical New York rooms. Incredibly tiny, dark, and noisy. Our room on the second floor looked into an alley and we had to keep the curtains closed all the time because there was a homeless person who set up camp AGAINST the window to our room complete with bottles, cigarettes, and a chair. Scary! What was scary too was that we had to call the front desk 3 times in one night to ask them to send security because our neighbors would get drunk every night and the girl would lock herself in the bathroom and cry while her boyfriend screamed at her and thretened to break down the door and kill her. The security guard came but did nothing. The third time we called he Finally knocked on their door and the guy told him to buzz off, and he just did!
Also the room was not clean. There were hairs all over the bathroom sink, only 1/4 a roll of toilet paper, and old bobby pins and dried up contact lenses behind the toilet.
The only good thing about this place is the location.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank comminsdaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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tel aviv
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 May 2012

I first time in New York .. The hotel was amazing, the center of Time Square
The rooms are clean and comfortable bedding ... There is great music that gets you in the hotel room
Reasonable room size, clean and impressive, and after a full day tour of New York has hot water and a variety of TV channels.
The ratio of workers, including courteous immaculate reception manager who helped me with any questions
More Penn s arrival at the hotel.
The hotel is highly recommended for youth and families, everything is accessible and close to the hotel.

If I go back just for this one, fun to stay at the hotel to stay

Room Tip: •"Higher floors have less A/C unit noise
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kobid55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelphi, Maryland
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 May 2012

The location of the Stay hotel is excellent, very close to Broadway excitement and a short walk to the east side of NYC. The lobby is beautiful and staff friendly. The WiFi area was really nice and the big massive fish tank at the entrance gives you that calming affect. Due to the 3 nightspots and the loud music, request to stay on the 6th floor and above if you want a little quiet. I accidently left a cell phone charger in my room. I called back, housekeeping said they found it, and said they will mail it back. This was approximately spring of last year (2011), and I haven't got nothing back. Called again late 2011, but no response. This caused me to rate the property with a "3" as oppose to "4".

Room Tip: Always ask for free upgrade, and above the 5th floor to not hear the late night beats from the clubs...
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  • Stayed June 2011, travelled with family
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Helpful?
2 Thank TheHotelProfiler4NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tonsberg, Norway
Level 5 Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 May 2012

I've just returned from my one week vacation in New York City, and a friend of mine told me about this hotel and that it looked nice. He had never stayed there himself, but I took the risk and booked my stay there.

The hotel is in the middle of everything, right by Times Square in New York. When we first arrived we walked into the modern lobby and it looked really nice. The receptionist helped us check in and off to our room we went. The room was a "Luxury King" room and had everything we needed for our stay. A large bed, a plasma TV on the wall, a safe to keep our passports and other documents - and a small bathroom. I was really happy with this room, and it was everything we needed for our vacation.

The staff at the hotel was helpfull, polite and service minded. I enjoyed my stay at this hotel!

Remember, the staff will tell you that it's not free WiFi on the rooms as it says on the booking. However, I managed to figure this out. When logging into the Wifi "Stay-Guest" you have to log in and phurcase access. Select the "free" alternative, and enter name and room number "0". We were not charged for any WiFi use when we checked out.

Room Tip: The Luxury King rooms are perfect with a large bed and everything you need. The WiFi network on the...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anders S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Night Times Square, responded to this review, 11 May 2012
Thank you Anders S, we appreciate that you took the time to post your review, I am thrilled that you found our staff to be extremely helpful and enjoyed your experience. We strive to exceed our guest’s service expectations and it is pleasing to read " The staff at the hotel was helpfull, polite and service minded. I enjoyed my stay at this hotel!" We look forward to welcoming you back soon, please do not hesitate to contact me directly if you would like assistance with accommodation arrangements.

Regards,

Daniel Feurtado
Assistant Front Office Manager
dfeurtado@stayhotelny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 4 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 May 2012

We booked three rooms at the STAY hotel New York for a 4 night break. The hotel is modern in the reception and bar areas, and is well put together. This hotel in 30 seconds walk from Times Square so the location is FANTASTIC!!

The rooms are very small. In our rooms we had a bed and a desk, but no were to put our two suit cases so they had to live on the floor, which for a 4 star hotel is disappointing. Dont stay here if you do not like small rooms.

We had paid for all three rooms before we arrived, and the cash had been taken from our bank. Once we arrived we were asked for the booking credit card. I did not have this as the card has been lost (i had the replacement). The hotel manager had very poor customer service and a very bad attitude, asked for the booking credit card for "security reasons", no other explanation was given despite asking. When we explained this had been lost they said that they could not give us our room keys untill they can have sight of the actual payment card. as we did not have this, they had to refund the card, and we had to pay $3000 on another credit card. This was very disappointing and what seems like a pointless act. This may concern other people as if we couldn't have paid on another credit card, we would have been rejected from the hotel and the rooms sold to other people. VERY POOR!

Good Location, Expensive Bar (to go this Irish bar next door), small rooms but well decorated, manager has an attitude, OK hotel but we would look elsewhere next time.

Room Tip: Get a room on a higher floor. You can hear Times Square all night otherwise!
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rhys M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel F, Manager at Night Times Square, responded to this review, 11 May 2012
Dear Rhys M , Thank you for taking the time to provide us with your feedback. I am extremely disappointed to hear of your experience upon your arrival to the hotel. We pride ourselves on the level of service we are able to provide each guest and we are looking into the issues you experienced. Stay. Hotel rooms are not the largest but far from the smallest in NYC, if room size is a concern we do have larger rooms that can be reserved, rooms provided are based on the price point and actual room size reserved. I hope you’ll give us another chance on your next trip to NYC. I would be happy to personally assist with your accommodation arrangements. Please do not hesitate to contact me directly.

Regards,

Daniel Feurtado
Assistant Front Office Manager
dfeurtado@stayhotelny.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Night Times Square

Property: Night Times Square
Address: 157 West 47th Street, (between 6th & 7th Avenues), New York City, NY 10036-1503 (Formerly Stay.)
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#202 Luxury Hotel in New York City
#247 Family Hotel in New York City
Price range (per night): $208 - $546
Hotel Class:4 star — Night Times Square 4*
Number of rooms: 208
Official Description (provided by the hotel):
Not just a hotel, but rather a place to spend the night. That's the mantra of this fashionable midtown Manhattan hotel. Located in Times Square on West 47th Street, only steps from the Theater District, Central Park, Rockefeller Center, and Fifth Avenue, we make it easy to stay connected with the epicenter of New York City life. Overnight in fully modern guest accommodations, exquisitely appointed with designer artwork and luxury amenities. Rule the night at Maple, our sleek and sophisticated restaurant and lounge. ... more   less 
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Also Known As:
Stay New York City
Stay Hotel New York City

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