Firstly, we were put in a room on the 10th floor. I had booked a 'deluxe queen' room and this was certainly not a deluxe or a queen bed! The room was filthy and the radiator was stuck on full with the thermostat broken off... We queried the room and were told that this was definitely a deluxe queen. We stayed in this room for 2 nights, trying to regulate the heat with the noisy air conditioning unit, but on the second night I woke at 3am and turned the air con on and it said the room was 92 degrees! I went down and complained at the desk, the staff don't seem to care at all, not even an apology... the man that I spoke to said that there was only one other deluxe queen left and moved is to that room. That one was even worse, it was absolutely filthy!
I went down to ask to be moved again and was told I would have to pay extra which I was not having. We were eventually moved again after a lot of negotiation and the room for the remaining two nights was acceptable, although not very clean again.
To sum up, the hotel is in a great location but the rooms are awful and staff need training! I wouldn't go backMore
- Fitness centre