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Reviewed 4 weeks ago

Shower not functionung properly... ventilation does not work properly... room is humid and has bad smell... employees very distant...Breakfast limitted and expensive... Airco loud.Location of the hotel is perfect all major sites easily reachable either by walking or the subway, which is very close

  • Stayed: October 2018, travelled with family
    • Value
    • Location
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Thank Q6110AHlaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

front desk was no help at all in trying to plan some tours! Our room was wonderful. They did upgrade us to a corner suit. The hotel is starting to look a little tired. The bell hops did try and help us with info for tours

  • Stayed: September 2018, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank FellowTraveler583306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I have been staying at the Empire Hotel since 2010, even have practically lived here for one summer (though they have lost my earlier records). I often return to stay because I find the reservation team and the front desk very personable! I would like to give a shout out to AJ (the manager) for this last time of staying as he truly CARED and went of his way to accommodate me on every level! He is an exemplary manager who knows hospitality! Also, I would like to mention Maggie at the front desk who is ALWAYS WARM and whom I have had the pleasure to know throughout the years. And my newest front desk staff member that I would like to compliment is Pascual (Pasqulae?, not sure of his spelling). Over all, a fantastic location. The hotel is old, and not in the greatest shape, but their staff make up for it time and time again which is why I return over other newer, and fancier, high end hotels.

  • Stayed: October 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Wanderer364665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great hotel, clean, modern, great location, and great price. We had a wonderful stay in NYC thanks to the Empire Hotel. The rooms were extremely clean, wonderful atmosphere in the lobby. The staff were all more than helpful and very friendly.

Stayed: October 2018, travelled with friends
Review collected in partnership with this hotel
Thank Navigate192114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

I used to love this hotel. It still has a cool lobby and nighttime lounge. But many negatives now:Wait at front desk repeatedly longI and others wanted a slightly later checkout. Others were rejected but I was granted extra 90’. Odd. Gym is small, without mats, circa 2000Rooms cramped and grout in shower in poor repair.

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Inspiration610111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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