This is truly my favorite hotel in NY. While we stayed here a few years ago, I feel like the service and care from the staff has become even more A+. When we arrived, my young daughter was sick. Denise, who helped us with check in was so lovely. She sent us straight to hotel restaurant for a bowl of hot soup. Such a lovely gesture. We had to stay in room for so many meals due to her flu and Franklin was such a great help. He made her a special tea that truly helped her cough. Sebastián was also the nicest waiter in the living room. Everyone here is so thoughtful, they really seem to sincerely care about the guests.
Rooms are beautiful and immaculate, totally modern with every convenience. Can’t wait to stay again. Thanks to everyone who helped make our stay so special, flu and all.More
- Room Service